Security Operations Center Operator (SOC)

St. Moritz Security Services•Pittsburgh, PA

13h•Onsite

About The Position

Join St. Moritz Security Services, Inc.’s 24/7 Security Operations Center in an onsite role helping protect people, businesses, and communities. The position is located in the Pittsburgh–Whitehall area and involves monitoring security alarms, assisting customers, and communicating with emergency responders when needed. No prior alarm-monitoring experience is required; paid training and certification as a Remote Security Officer are provided. Employees hired into this role hold the position title of Virtual Coordinator (Onsite); this posting uses Security Operations Center (SOC) Operator to reflect the day-to-day responsibilities. The schedule includes all shifts, with weekends and holidays required. The role is available full-time or part-time and pays $16.75 per hour. Relocation and travel are not required.

Requirements

High school diploma or equivalent.
Strong communication, computer, and multitasking skills.
Excellent attention to detail and sound problem-solving abilities.
Reliable attendance and ability to work evenings, overnights, weekends, and holidays as needed.

Nice To Haves

Customer service, call center, dispatch, or data entry experience preferred.
Experience with alarm monitoring, access control, or security systems is a plus, but not required.

Responsibilities

Monitor security alarms and respond according to established procedures.
Communicate with customers, emergency responders, and internal teams to resolve alarm events.
Provide professional customer service while handling a high volume of inbound calls.
Accurately document activity and navigate multiple computer applications.
Assist customers with account inquiries, alarm monitoring, and basic troubleshooting.
Remain alert, organized, and focused in a fast-paced 24/7 operations environment.