Security Operations Center Operator - 2nd/3rd Shift - Chicago, IL

Titan Security Group•Chicago, IL

5d•$21 - $23•Onsite

About The Position

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment. Must be available to work both 2nd and 3rd Shifts.

Requirements

High School diploma or general education degree (GED)
2 years prior satisfactory employment as a security officer or in a customer service position.
Must be at least 20 years of age.
Ability to acquire and maintain a valid PERC Card, including state accredited training requirements.
Must have the ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number though which we can contact you.
A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Nice To Haves

Experience in a heavy volume call center and dispatch preferred.
Having any, or a combination of the above listed attributes may increase your chances of selection

Responsibilities

Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.
Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations.
Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for establishing, maintaining and reviewing schedules.
Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
Handle all escalated security issues or emergency situations appropriately.
Coordinate emergency incidents with Security Team.
Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Acknowledge alarms and dispatch personnel as needed
Participate in regular training and scenario based security drills
Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
Compile daily SOC activities into daily shift reports.
Accurately ensure detailed shift pass-downs are issued and followed.
Compile monthly, quarterly and annual SOC statistical data.
Author incident reports as described in SOC protocols
Perform other tasks and duties of a similar nature and scope as assigned