Security Operations Center Operator

Discovery Land Company•Hobe Sound, FL

3d•Onsite

About The Position

Atlantic Fields is seeking a full-time, year-round Security Operations Center (SOC) Operator to join the Safety & Security Department. The Security Operations Center (SOC) Operator role is responsible for monitoring, tracking and coordinating all incidents that will or may impact the community while in a fast paced environment. Using a variety of systems, S.O.C. Operators will assist with requests via phone, email and/or radio. S.O.C. Operators will troubleshoot, assess and triage security related issues as required and are responsible for the safety and well-being of all members, guest, and employee that are at the Club. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
Valid Driver’s License.
Clear Criminal Background.
Ability to work calmly and efficiently in high duress situations.
Knowledge of Basic Security and Fire Inspection Procedures
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Excellent communication skills, both written and verbal.
Advanced computer skills and proficiency.
Ability to read, write, speak, and understand English; additional languages preferred.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.

Nice To Haves

additional languages preferred

Responsibilities

Responsible to maintain the personal “concierge” security approach for all members, guests, and employees while on property.
Answering and respond to routine and emergency calls.
Monitoring alarms and surveillance equipment.
Maintaining records of communications and events.
Escalating unusual/critical event information to relevant supervisory personnel and others.
Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
Dispatch security or emergency personnel as needed.
Coordinate with security and external partners during emergencies and routine events.
Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
Enforce the club’s health and safety policies to all members, guests, and employees.
Adhere to all company service and operating standards.
Remain in compliance with local, state and federal regulations.
Assist in conducting investigations and able to update requestors in a timely manner.
Properly document every incident that comes into the SOC and escalate to management as needed.
Able to think outside the box and solve problems with resources at hand.