Global Security Operations Center Operator

. Crane Worldwide Logistics . • Houston, TX

3d • Onsite

About The Position

Under the direction of the GSOC Manager, this role involves operating within the Global Security Operations Center (GSOC) by following established Standard Operating Procedures (SOPs), processes, and operations. The operator ensures policies, procedures, and objectives align with client goals. Key responsibilities include applying best practices to identify, assess, and support incidents that may impact business operations, assets, the brand, employees, or visitors. The role requires identifying issues and applying security training and procedures to execute appropriate response actions, as well as communicating incident details, actions taken, and outcomes to leadership. The operator must be comfortable assisting in emergency incidents or times of crisis under pressure and time constraints. This position involves analyzing security reports, post orders, logs, and related correspondence to ensure the GSOC delivers maximum value. It requires demonstrating initiative, the ability to effectively prioritize multiple competing tasks while meeting deadlines, and maintaining a professional demeanor with sound independent judgment and discretion, handling sensitive information with strict confidentiality. The role includes receiving and responding to emergency and non-emergency communication via various channels and escalating critical incidents as required. Effective and clear communication, both verbally and in writing, is essential, with the ability to interact at all levels of the organization and function as a collaborative team member. Other duties as assigned.

Requirements

• Ability to prioritize workload based on urgency.
• Ability to action task and communicate to a range of audiences.
• Ability to assess and evaluate situations effectively within a dynamic environment.
• Ability to adapt to changing priorities.
• Demonstrated analytic and critical thinking skills.
• Demonstration of strong computer skills.
• Excellent oral and written communication skills.
• Proven problem-solving ability, with the capacity to identify issues and implement effective solutions.
• Ability to research, investigate, and compile information quickly and effectively.
• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).
• Minimum three years' experience within a GSOC, Security Communication center, or call center environment.
• 3-5 years working in a GSOC environment.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR), and the ability to discern urgency, priority, and scope of alerts and threats.

Nice To Haves

• Background in military, law enforcement, emergency dispatch, or intelligence is a plus.

Responsibilities

• Follow established SOP's, processes, and operations of the GSOC.
• Ensure policies, procedures and objectives aligned with client goals.
• Apply best practices to identify, assess, and support incidents that may impact business operations, assets, the brand, employees, or visitors.
• Identify issues and apply security training and procedures to execute appropriate response actions.
• Communicate incident details, actions taken, and outcomes to leadership as appropriate.
• Assist in emergency incidents or times of crisis under pressure and time constraints.
• Analyze security reports, post orders, logs, and related correspondence, and take appropriate action to ensure the GSOC delivers maximum value.
• Effectively prioritize multiple competing tasks while meeting deadlines.
• Maintain professional demeanor and exercise sound independent judgement and discretion; handle sensitive correspondence, discussion, and materials with strict confidentiality.
• Receive and respond to emergency and non-emergency communication from employees, vendors, law enforcement, and local sites via phone, email, alerting platforms, or other systems.
• Escalate critical incidents to the GSOC manager as required.
• Communicate clearly and effectively, both verbally and in writing, with the ability to interact at all levels of the organization while functioning as a collaborative team member.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level