Ofcr, Security Ops Ctr

City of Austin•Austin, TX

6d•$25 - $30•Onsite

About The Position

This position monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and act as the shift point of contact by providing training, technical guidance, or support during security-related incidents. At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity — anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. ABOUT AUSTIN WATER: For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation. Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Requirements

Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in a Security Operations Center.
Valid Texas Class C Driver License

Nice To Haves

Experience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events
Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations Center
Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions
Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations
Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems

Responsibilities

Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
Identifies and notifies management of vacant security posts.
Provides direction and training to site officers and contract employees as needed to accomplish service goals.
Monitors welfare of security personnel working after-hours and remote assignments.
Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
Maintains the security and confidentiality of sensitive security information.
Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.