Security Operations Center Night Shift Associate Manager

Accenture•San Antonio, TX

9d•$62,800 - $182,600•Onsite

About The Position

The Security Operations Center (SOC) Night Shift Associate Manager will be responsible for managing a team of SOC Analysts who assess, analyze, and respond to global security incidents. This role will oversee the execution of standard operating procedures and quality assurance. When necessary, the Night Shift Manager will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Analysts. The Night Shift Associate Manager will be required to partner with crisis management stakeholders and facilitate necessary escalations. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, they will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties.

Requirements

Minimum of 5 years of experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia
Minimum of 2 years of experience in security operation centers
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Attention to detail, excellent reading and writing abilities, and highly effective communication skills
Utilize sound judgement to determine actions required when dealing with employees.
Demonstrated analytical and problem-solving skills
Must be flexible and possess the ability to function in highly stressful situations with changing priorities
Mediate conflict with tact and diplomacy
A dependable team player with business maturity, enthusiasm, and a positive attitude
Highly motivated, self-starting individual with ability to multi-task and manage to timelines
Excellent customer service skills & written/oral communication skills
Must be able to work with and protect highly confidential information
Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions
Strong decision-making ability during emergency situations.
Demonstrated ability to drive organizational change, change management
Ability to influence and build strategic vision
A working knowledge of security principles, concepts, and technologies
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

Nice To Haves

Supervisory experience in a Security Operation or Command Center role
Experience working with Intrusion Detection, Access Control, and CCTV systems
Bachelor’s degree in a related field
Bilingual (English, Spanish, Portuguese)
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)

Responsibilities

Manages a team of SOC Analysts on the night shift that supports a 24/7/365 operation
Oversees the daily operations of the SOC. This includes, but is not limited to the following: Leadership Briefings Career Development Performance Achievement Time and Attendance Shift Scheduling Training
Conducts training and tabletop exercises as necessary for SOC analysts to improve on SOC protocols, operator proficiency and readiness
Demonstrates expertise developing guidance procedures, review processes and workflows to create efficiencies
Works collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture
Communicates and disseminate information, using established communication processes
Ensures senior security management is apprised of all significant local and global events in real-time, and documentation is maintained
Liaises, notifies, assists, and directs external emergency personnel and internal resources as necessary
Interfaces with security officers, managers, guard force, facilities management, and other operations support functions
The Night Shift Manager will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms
Performs other tasks and duties of a similar nature and scope as assigned
May be required to provide coverage for staffing gaps on other shifts as needed