Security Operations Center Monitor, Texas Behavioral Health Center

UT Southwestern Medical Center • Dallas, TX

9d • Onsite

About The Position

Works under general supervision to provide continuous monitoring and reporting of security-related systems within the Texas Behavioral Health Center's Security Operations Center (SOC). Monitors closed-circuit television (CCTV), electronic access control alarms, duress/panic alarms, and other security system alerts. Communicates observed security events the University Police Communications Center and supports the safety and security of forensic and civil hospital environments through accurate documentation, alert notification, and adherence to established protocols.

Requirements

• High School Diploma or equivalent
• Knowledge of basic computer operations, CCTV systems, alarm monitoring software, and standard office equipment.
• Ability to remain attentive while monitoring multiple screens in a fast-paced environment.
• Ability to communicate clearly and effectively with the University Police Communications Center, contract security officers, University police officers and other hospital staff.
• Ability to follow established procedures and escalate issues appropriately.
• Ability to maintain confidentiality and work with sensitive security information.
• Strong attention to detail, situational awareness, and documentation accuracy.
• Ability to work independently and as part of a team.
• Ability to maintain composure during high-stress or rapidly evolving events.
• Customer service orientation when interacting with internal stakeholders.
• Adaptability and flexibility to changes in protocols, systems, or work environment.

Nice To Haves

• 1 year of experience in security, monitoring, dispatching, or related public safety role.
• Experience in a hospital, behavioral health, or control-room environment beneficial.

Responsibilities

• Monitors CCTV systems covering exterior areas, entrances/exits, hallways, and other designated security-only locations within the Texas Behavioral Health Center.
• Observes and identifies potential security issues, suspicious activity, or safety concerns and notifies the University Police Communications Center for appropriate response.
• Monitors electronic access control alarms (door forced/held alarms, unauthorized attempts, system troubles) and escalates findings per University Police departmental procedures.
• Monitors and responds to duress/panic alarm activations by ensuring timely communication to the University Police Communications Center.
• Maintains detailed and accurate documentation of all observed incidents, alarms, system notifications, and communications.
• Performs basic system checks and reports malfunctioning cameras, offline devices, alarm anomalies, or recording issues to Electronic Security personnel.
• Supports the University Police Communications Center by providing real-time camera observations during unfolding security situations or officer-initiated requests.
• Retrieves video clips or assists personnel in identifying camera locations and timestamps for investigative purposes, following chain-of-custody and data-access protocols.
• Coordinates with on-site contract security officers by relaying observed activity and supporting facility access management when requested.
• Ensures compliance with privacy, confidentiality, and hospital security practices.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED