Security Operations Center Manager

Brink's Inc•New York, NY

23h•$88,800 - $111,000•Onsite

About The Position

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager.

Requirements

Minimum of seven (7) years of experience in a security operations control room required.
Minimum of three or more (3+) years’ experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred.
Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
21 years of age
Bachelor’s degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations

Nice To Haves

Manager-level experience or higher in a Security Operations Center role or similar
Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc.
Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.)
Knowledge of tactical security operations
Knowledge of the logistics industry; its operations, products, services, policies, and procedures.
Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.

Responsibilities

Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary.
Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
Own quality control for all SOC systems, reports, initiatives and deliverables.
Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations.
Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence.
Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.
Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
Participate in job related training programs and meetings to continually refresh and update knowledge.
Perform other duties as assigned or necessary