Security Operations Center Correctional Sergeant

Arizona Department of Administration • Phoenix, AZ

13d • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry is hiring a Security Operations Center Correctional Sergeant at its Security Operations Center in Phoenix, Arizona. This role is open only to current ADCRR employees who meet the stated eligibility requirements. The SOC operates 24 hours a day, 365 days a year and responds to Significant Incident Reports, information from law enforcement agencies, and public inquiries. The position provides command, control, and communications support across the agency and to outside support agencies, with minimal inmate contact.

The sergeant processes and analyzes incoming information, determines reporting formats and notifications, and prepares appropriate responses. The role supports executive staff during significant incidents, emergencies, crises, and contingency operations by providing timely updates and coordinating with agency and support partners. It also monitors and directs Home Arrest inmates, supports Community Corrections, Fugitive Services, and the Electronic Monitoring Unit after hours, maintains databases, and helps train new personnel.

Requirements

• Must currently be a Correctional Sergeant with the Arizona Department of Corrections, Rehabilitation and Reentry.
• Must have worked a minimum of 12 months at the current division or institution by the announcement close date.
• Must have received at least a meets expectations overall rating on the most recent performance evaluation.
• Knowledge of security, custody, and disciplinary practices and procedures in a correctional institution.
• Knowledge of federal, state, and agency laws, rules, regulations, policies, and procedures governing inmate controls.
• Knowledge of paraprofessional counseling and crisis intervention methods, techniques, and practices for inmates.
• Knowledge of supervision and work-leadership principles and practices.
• Knowledge of self-defense and the use of weapons and related defense and control equipment.
• Knowledge of practices and techniques for observing, detecting, and defusing adverse actions by inmate populations.
• Ability to apply and interpret institutional security, custody, and discipline measures.
• Ability to apply paraprofessional counseling and crisis intervention methods and techniques for inmates and staff.
• Ability to supervise and to use and train others in self-defense and weapons and related defense and control equipment.
• Ability to observe, detect, and defuse adverse actions by inmates.
• Ability to apply basic first aid measures and use devices for self and staff protection from serious health disorders.
• Ability to communicate verbally and in writing as required by duties in a correctional setting.
• Ability to maintain interpersonal relationships in a correctional setting and remain calm and even-tempered during emergencies.
• Relevant work history and qualifications must be adequately documented on the resume; relevant information is subject to verification.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If driving or vehicle use is an essential job function, the employee must maintain a current, valid, class-appropriate driver’s license, complete required training and record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle for State business must maintain required liability insurance.
• Employees must take a tuberculosis test during New Employee Orientation and annually thereafter.
• Some positions require a medical/physical evaluation, psychological examination, pre-employment drug screening, and background investigation.

Responsibilities

• Manage and perform duties within the Arizona Department of Corrections Security Operations Center.
• Process, prioritize, and analyze incoming information; determine reporting formats and personnel notifications; and prepare and submit appropriate responses.
• Respond to Department Significant Incident Reports, law enforcement information, and public inquiries.
• Operate and dispatch statewide radio transmissions and use statewide radio and telephone communications systems.
• Verify and enter information, including felony warrants, and make authorized entries in database systems such as ACIS and ACJIS.
• Provide command, control, and communications support to all levels of the organization and outside support agencies.
• Provide after-hours support for internal partners, including Community Corrections, Fugitive Services, and the Electronic Monitoring Unit.
• Support executive staff during prison significant incidents, emergencies, crises, and contingency operations by providing time-sensitive updates, coordinating within the agency, and keeping support agencies informed when appropriate.
• Monitor, instruct, and direct Home Arrest inmates and keep Community Corrections Officers informed.
• Follow established procedures and policies, maintain databases, assist in training new personnel, and perform other duties appropriate to the assignment.

Benefits

• Vacation and sick days, with 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Medical, dental, life, short-term disability, and long-term disability insurance options.
• Corrections Officer Retirement Plan (CORP).
• Optional deferred compensation plans and credit union membership.
• Wellness program.
• Incentivized commuter club and public transportation subsidy program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed