Security Operations Analyst - Tier 2

Knox Systems • Arlington, TX

2d • Onsite

About The Position

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions — from national security and public safety to essential public services. Our customers rely on Knox to deploy production systems that meet the highest standards for security, reliability, and compliance. Work at Knox is high-impact and purpose-driven. The problems we solve are high-stakes, the expectations are high, and the results are visible. Speed, rigor, and trust matter here - because the environments we secure cannot fail. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable. We operate at federal scale, securing some of the most sensitive government environments in the country - because the systems we build must perform without fail. Knox operates with a unified team that watches everything — performance, availability, and security — out of the same queue, allowing for a faster learning curve and a comprehensive view of issues.

Requirements

• Three or more years of hands-on security or network operations, including shift work.
• Good escalation judgment — when to contain, when to keep watching, and when to wake someone up.
• Security+ or equivalent.
• Willingness to teach someone less experienced than you, under time pressure.
• U.S. citizenship (sole U.S. citizenship required, dual citizenship not permitted).
• Ability to pass a government background check.

Nice To Haves

• CySA+ or SSCP certification (Knox will fund it if you don't have it yet).
• Previous experience holding a security clearance.

Responsibilities

• Run a shift without supervision — you are the senior analyst on duty for most of it.
• Take escalations from Tier 1 and see them through to containment or handover.
• Coach the analyst on duty through the decision rather than taking it away from them.
• Own the quality of your shift log. If the next shift has to call you, it wasn’t detailed enough.
• Handle escalated customer requests and set the standard for how the queue gets worked.
• Suggest detection and runbook improvements based on what you see on shift.

Benefits

• Fixed and published schedule with no rotations.
• Three consecutive days off every week on a four-day rotation schedule.
• Certification costs and renewals covered, including the first attempt and a retake.
• Shift premium paid on hours worked in a premium window at a published rate.
• Published salary band, and a published band for the level above.
• Medical, Dental, Vision, Life & Disability insurance.
• Unlimited PEO.
• Employee funded 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed