Security Officer - Hilton Austin

Hilton•Austin, TX

6d•Onsite

About The Position

At Hilton Austin, we don’t just offer rooms—we create experiences in the heart of one of the most vibrant cities in the country. Located steps away from live music, world-class events, and the iconic Austin energy, our hotel is a hub of excitement—and we need someone who can help keep it all running safely and smoothly. As a Security Officer at Hilton Austin, you’ll be the calm in the chaos, the friendly face with a watchful eye, and the person guests and team members trust when it matters most. As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Full open availability is required- Holidays and Weekends, AM, PM, or Overnight shifts when needed
Quality
Productivity
Dependability
Customer Focus
Adaptability

Nice To Haves

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

Responsibilities

Patrol the property and ensure a safe, secure environment for guests and team members
Respond quickly and confidently to incidents, emergencies, and guest needs
Keep a close eye on activity through rounds and surveillance systems
Work closely with hotel leadership and local authorities when needed
Provide top-tier hospitality while maintaining safety
Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions
Respond to emergencies, including but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Promote safe work practices
Initiates preliminary investigations into incidents, as needed
Writes reports and ensures accuracy of necessary documentation, as needed
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner