Lombard - Security officer

Titan Security Group•Lombard, IL

2d•Onsite

About The Position

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Requirements

High school diploma or equivalent (GED) is required.
Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.

Nice To Haves

Previous security experience within a High-Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.
Bi-lingual considered a plus
Evening, overnight, and weekend availability required

Responsibilities

Maintain a consistently polished, professional, and immaculate uniform and personal presentation, serving as a positive and credible first impression for the property.
Act as the primary point of contact for all building occupants and guests, providing proactive assistance, clear directions, and timely information with a naturally outgoing, engaging, and hospitable demeanor.
Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns, establishing positive rapport and escalating complex matters to management as necessary.
Efficiently manage the visitor sign-in/sign-out process, verify identity, issue temporary badges, and announce guest arrivals in accordance with established security protocols.
Strictly enforce building access control policies, ensuring every individual (tenant, vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing unauthorized entry or "tailgating."
Conduct regular, documented security patrols of the property's interior and exterior perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and reporting safety hazards or security vulnerabilities.
Proficiently operate and monitor the Closed-Circuit Television (CCTV) system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
Serve as a primary responder to all alarms and critical incidents (e.g., medical emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency procedures and coordinating with building management and first responders.
Prepare detailed, accurate, and professional written reports on all security-related incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
Immediately and effectively escalate all critical incidents and emergencies to the appropriate building management, security contacts, and law enforcement agencies, ensuring a timely and organized response.
Assist with the accurate inventory and issuance of all building keys and access cards, ensuring documentation is current and that credentials for terminated personnel are immediately deactivated and reconciled.