Security Officer

The Boston Athenaeum•Boston, MA

1d•Onsite

About The Position

The Boston Athenæum seeks an experienced Security Officer to join its Security team. The Security Officer plays a vital role in maintaining a safe, secure, and welcoming environment for members, patrons, staff, and visitors. This position focuses on protection of people and property while supporting the library’s mission as a public, inclusive, and educational space.

Requirements

High school diploma or equivalent (GED) required.
Ability to stand, walk, and remain alert for extended periods while performing physical security and monitoring duties.
Strong observational skills with the ability to identify and respond appropriately to potential safety or security concerns.
Ability to de-escalate conflicts and resolve issues professionally and effectively.
Strong problem-solving skills and the ability to make timely decisions under pressure.
Proficiency with basic computer applications and security-related technology.
Commitment to providing exceptional customer service while maintaining a safe and welcoming environment.
Ability to work collaboratively as part of a team

Nice To Haves

Prior experience in security, hospitality, customer service, law enforcement, military service, or a related field preferred.

Responsibilities

Monitor library premises to ensure safety and security of patrons, staff, and property
Conduct regular, highly visible patrols & tours throughout all interior zones (reading spaces & work spaces, restricted area, staff areas, and multi-level library stacks)
Enforce library policies, rules of conduct, and safety procedures in a professional and respectful manner
Remaining alert and observant to spot unusual behavior, safety hazards, or potential security breaches
Respond promptly to incidents, disturbances, medical situations, or emergencies
De-escalate conflicts and disruptive behavior using calm, non-confrontational techniques
Documenting shift logs, incident reports, building hazards (specific hazards—such as liquid spills, broken locks, blocked fire exits, or poor lighting—along with the precise location and the corrective action taken)
Assist patrons with safety-related concerns and provide general assistance when appropriate
Report any incidents, suspicious activities, and safety hazards
Coordinate with library staff, local law enforcement, and emergency services when necessary
Operating modern surveillance systems (CCTV), alarm panels, and access-control hardware
Interacting with visitors (i.e. answering basic questions, noting concerns, etc.)
Managing entryways, checking credentials, and maintaining order during large events
Executing evacuation plans, responding to fire alarms, and applying first aid or CPR
Making quick, sound decisions under pressure while following standard protocols