Security Officer

Marriott•Phoenix, AZ

18d•Onsite

About The Position

The Security Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves securing property entrances, conducting daily physical hazard inspections, and responding to accidents by administering first aid/CPR or contacting EMS as needed. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and handle disturbances. Responsibilities include completing incident reports, resolving safety hazards, escorting unwelcome persons from the property, and responding to vehicle accidents or thefts. The role also requires calling for assistance using proper code responses, completing daily activity reports, and maintaining the confidentiality of all security and property documents. Investigations, evidence gathering, and interviews with relevant parties are also part of the duties. Additionally, the officer must follow all company policies, report accidents and unsafe conditions, complete safety training, maintain a professional appearance, protect company assets, and provide excellent guest service according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both written and verbal, is essential, as is developing positive working relationships and supporting team goals. The role requires adherence to quality assurance standards, standing, sitting, or walking for extended periods, and potentially meeting additional state licensing requirements. Visual inspection of information, tools, and equipment is necessary. The job involves entering and locating information on computers, moving at a speed required to respond to situations (e.g., running), and performing physical tasks such as lifting, carrying, and manipulating objects of varying size and weight, including those over 50 pounds with assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow or elevated spaces, over uneven surfaces, and up/down stairs are also required. Reasonable job duties as requested by supervisors must be performed.

Requirements

Some states may have additional licensing/registration requirements to be considered for this position.

Nice To Haves

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors