Security Officer - Front Desk Operations

Allied Universal•Charleston, WV

About The Position

As a Security Officer in Front Desk Operations in Charleston, WV, you will serve and safeguard clients at a financial institution. You will provide a welcoming presence, support access control and visitor procedures, and respond to security-related concerns. The role involves delivering customer service while using computer-based systems and communicating professionally with employees and visitors. The position is full time and pays $16.56 per hour. The listed schedule includes Monday 11:00 PM–7:00 AM, Friday 3:00 PM–11:00 PM, and Saturday and Sunday 7:00 AM–7:00 PM.

Requirements

Be at least 18 years of age for unarmed roles or 21 years of age or older for armed roles.
Possess a high school diploma or equivalent.
Applicants are subject to a background investigation in accordance with applicable federal, state, and local laws.
Applicants are subject to a drug screen to the extent permitted by law.
Meet any state or local licensing requirements that apply; licensing may be required before employment.
A valid driver’s license is required for driving positions only.

Nice To Haves

Access control and badge system experience is preferred.
Customer service experience is preferred.
Comfort using a computer or tablet is preferred.
Alarm panel experience is preferred.

Responsibilities

Provide customer service to employees, visitors, and clients by carrying out site-specific procedures, access-control protocols, and appropriate emergency response activities.
Greet visitors, verify identification and appointments, issue visitor credentials, and direct guests according to location procedures.
Monitor access to the lobby and controlled entry points, help deter unauthorized access, and maintain accurate visitor and delivery records.
Respond to incidents, alarms, and critical situations calmly and professionally, escalating concerns according to established procedures.
Monitor activity in the reception area and promptly report suspicious activity, policy concerns, and security-related issues to appropriate personnel.