Security - Officer FT
About The Position
This role is responsible for providing superior customer service, maintaining a positive and enthusiastic attitude, and ensuring guest satisfaction. The Security Officer will enforce company security and safety regulations, guard the transfer of money and chips, and perform all security and safety-related duties for the Casino/Hotel. The position also involves representing the company to ensure adherence to all Casino regulations, operating a motorized vehicle, and participating in the supervision and operation of the multi-casino Bad Beat system. This is a full-time position.
Requirements
- Ability to demonstrate superior customer service skills.
- Ability to maintain an upbeat and positive attitude.
- Ability to build relationships with guests.
- Ability to anticipate guest needs and provide fast, flawless service.
- Ability to resolve service breakdowns effectively.
- Ability to enforce company security/safety regulations.
- Ability to guard transfer of money and chips.
- Ability to perform all security/safety related duties for Casino/Hotel.
- Ability to represent company and its property to ensure all Casino regulations are adhered to at all times.
- Ability to operate a motorized vehicle.
- Ability to participate in the supervision, operation and/or support the multi-casino Bad Beat system.
Responsibilities
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guests’ wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Enforces company security/safety regulations.
- Guards transfer of money and chips.
- Performs all security/safety related duties for Casino/Hotel.
- Represents company and its property to ensure all Casino regulations are adhered to at all times.
- Operates motorized vehicle, i.e., company van.
- Participates in the supervision, operation and/or support the multi-casino Bad Beat system.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
