Security - Officer FT

Casino and•Atlantic City, NJ

1d•Onsite

About The Position

This role is responsible for ensuring the safety and security of the casino and hotel property by enforcing company regulations, guarding the transfer of money and chips, and performing all security and safety-related duties. The position requires excellent customer service skills, a positive attitude, and the ability to build relationships with guests. The work environment is diverse, fast-paced, and requires managing multiple projects and adapting to last-minute changes.

Requirements

Superior customer service skills
Upbeat and positive attitude
Ability to build relationships with guests
Ability to enforce company security/safety regulations
Ability to guard transfer of money and chips
Ability to perform all security/safety related duties for Casino/Hotel
Ability to represent company and its property to ensure all Casino regulations are adhered to at all times
Ability to operate a motorized vehicle (company van)
Ability to participate in the supervision, operation and/or support the multi-casino Bad Beat system

Responsibilities

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates guests’ wins.
Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service.
Checks for satisfaction and effectively resolves service breakdowns when they exist.
Promotes programs and card membership.
Provides a warm farewell and thanks guests for visiting.
Enforces company security/safety regulations.
Guards transfer of money and chips.
Performs all security/safety related duties for Casino/Hotel.
Represents company and its property to ensure all Casino regulations are adhered to at all times.
Operates motorized vehicle, i.e., company van.
Participates in the supervision, operation and/or support the multi-casino Bad Beat system.
Other duties as assigned.