Security Officer - InterContinental New York Barclay

IHG•New York, NY

1d•Onsite

About The Position

Perform hotel security duties and procedures to ensure the safety and security of guests, employees, the property, and the property’s assets.

Requirements

High school diploma or equivalent.
One year of security and safety experience, or equivalent combination of education and experience.
Must speak fluent English.
MUST HAVE ACTIVE FLSD LICENSE TO BE CONSIDERED.
Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to secure the facility.
Frequently bending, stooping, and kneeling.
Communication skills are utilized a significant amount of time when interacting with the guests and employees.
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes, and life safety codes.
Problem-solving, reasoning, motivating, organizational, and training abilities are used when an emergency situation occurs.
Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day, and/or to read safety and security procedures.
Mathematical skills, including basic math, are used occasionally.

Nice To Haves

Other languages preferred.
Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

Responsibilities

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees, and guests against theft, crime, threats, and safety hazards. This may include patrolling and inspecting assigned areas with specified equipment, monitoring surveillance cameras, checking for unauthorized persons or vehicles, coordinating towing, identifying unlocked doors and fire/safety hazards, and documenting all actions.
Maintain security procedures and audit/department logs, including lost and found, storing guest valuables, key control, emergency procedures, and health and safety hazard procedures for all employees and guests.
Ensure all guest room doors are secured, assist guests with room access, and move/remove guest possessions or inventory if required.
Escort staff and guests to cars if requested.
Inspect employee purses, packages, or bags, and verify employee identification and accuracy of employee time cards as they arrive/leave the property, if designated by management.
Investigate loss and safety incidents involving guests, employees, and/or hotel loss and safety exposure, complying with state and government regulations and hotel procedures to prevent/minimize loss from theft, other safety risks, or litigation against the hotel. This may include investigating theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints, and safety hazard accidents/incidents. May administer CPR and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance with Company and hotel policies and procedures.
Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security and safety regulations.
Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure equipment is prepared and operational for the following day’s work.
Record necessary and pertinent incident reports or information to police and fire agencies involving investigations, and to the Corporate Legal department, Corporate Claims Management department, insurance agencies, and outside attorneys to assist in case evaluation, settlement, or defense involving lawsuits against the Company.
Respond in a courteous and prompt manner to all guest-related incidents, questions, complaints, and/or requests to ensure strong guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group, and Corporate Risk Management and Legal departments.
Perform other duties as assigned, such as handling deliveries received during non-business hours.