Security Officer Full Time Security Clearance Alarm Dispatch

Allied Universal•Upper Merion Township, PA

2d•Onsite

About The Position

As a Security Officer Full Time Security Clearance Alarm Dispatch in King Of Prussia, PA, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatch Officer supporting an aerospace and defense location, you will coordinate responses to alarms, access control activity, and other security-related incidents while maintaining clear communication with personnel and emergency responders. You will monitor systems, document activity, and provide exceptional customer service in a dynamic environment. Join Allied Universal, where agile, reliable teams put people first, work together, and act with a sense of purpose.

Requirements

An active DoD Top Secret clearance is required.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Access Control/Badge Experience (B201): Candidates must demonstrate prior experience with access control systems and badge management. This includes familiarity with issuing, tracking, and managing employee and visitor access badges.
Alarm Panel Experience (B202): Applicants should have experience operating alarm panels, including knowledge of alarm activation, deactivation, and troubleshooting procedures. Familiarity with various alarm systems is preferred.
Comfortable Using Computer or Tablet (B204): Proficiency in using computers or tablets is essential. Candidates should be comfortable navigating software applications, entering data, and utilizing communication tools effectively.
Customer Service Experience (B219): A background in customer service is required. Candidates should possess strong interpersonal skills, the ability to handle inquiries and complaints professionally, and a commitment to providing excellent service to clients and visitors.
CPR Certification (B205): Current CPR certification is required for positions that involve emergency response or first aid responsibilities.

Nice To Haves

Alarm panel experience is preferred.
Access control and badge experience is preferred.
Customer service experience is preferred.
CPR certification is preferred.

Responsibilities

Provide customer service to personnel, visitors, and delivery drivers by following site-specific procedures for an aerospace and defense billing operations location.
Monitor incoming communications, dispatch security-related personnel and/or appropriate responders to routine incidents, alarms, service requests, and critical situations.
Maintain accurate dispatch logs and incident records, documenting calls, assignments, response status, and relevant details in accordance with site procedures.
Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to site leadership and/or emergency responders as appropriate.
Conduct regular and random patrols around the business and perimeter, reporting unusual conditions and helping to deter unauthorized activity.