Security Officer-Key Tower

Millennia Housing Management•Cleveland, OH

9d•Onsite

About The Position

The Millennia Commercial Group is looking for experienced Security Officers to join our team at the iconic Key Center in Downtown Cleveland. This role is vital to the support of our residents, guest, and property as we strive to provide the highest quality of service to this Critical Infrastructure.

Requirements

High School Diploma or equivalent
At least (1) years of security, military, safety or customer service experience in a fast- paced environment working for an in-house, contracted security company, and/or guest services position
The ability to obtain or have already successfully completed AED/CPR/First Aid Certification
Experience in Class A commercial, corporate, or high-end property security preferred
Strong customer service background (hospitality or corporate environment a plus)
Proficiency with Access control platforms, CCTV system, Microsoft Suite, Mobile Security and Reporting applications.
Excellent written and verbal communication skills
Strong situational awareness and decision-making ability
Professional appearance and demeanor

Nice To Haves

Experience in Class A commercial, corporate, or high-end property security preferred
Strong customer service background (hospitality or corporate environment a plus)

Responsibilities

Provide white-glove customer service to tenants, guests, vendors, and executive clientele
Serve as the first point of contact for lobby inquiries and visitor assistance
Always maintain a professional appearance and demeanor
De-escalate conflicts with tact, diplomacy, and customer service
Support building events and VIP visits with discretion and professionalism
Operate and monitor electronic access control systems
Issue, activate, deactivate, and troubleshoot access credentials
Monitor CCTV and alarm systems and respond appropriately
Utilize visitor management platforms for registration and badge printing
Generate detailed, accurate, and professional incident reports
Communicate effectively via email/reports/radio/phone with tenants, property management, and leadership
Document security events, maintenance issues, and policy violations clearly and objectively
Maintain shift logs and digital records in accordance with company standards
Respectfully and consistently enforce all building policies and procedures
Conduct interior and exterior patrols of the property
Identify and report safety hazards or suspicious activity
Respond to emergencies in accordance with established protocols
Coordinate with local emergency services when required
Perform other duties as assigned by management