Security Officer| Full-Time | Rupp Arena

Oak View Group•Lexington, KY

3d•Onsite

About The Position

The Security Officer is assigned to the Security Department and reports to the Assistant Security Manager. This position will have the primary responsibility of maintaining security access and control to all areas of the Central Bank Center Complex, including the Lexington Opera House. This will include working in Security Headquarters and making routine rounds throughout the entire complex, providing customer service to clients/patrons as they arrive on the complex, and assisting with all incidents as they may arise.

Requirements

Must have a general knowledge of the security industry, specifically in the crowd management areas of public events.
Must be able to communicate effectively both verbally and in writing.
High school diploma or equivalent.
Must have strong interpersonal and problem-solving skills.
Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.
Must be willing to work flexible hours, nights, weekends, and holidays when required.
Must be willing to rotate to various positions within a shift as needed.
Must have a working knowledge of Word, Excel, and other similar computer software programs.
Requires a full range of body motions, including vision and hearing in a normal range.
Job requires frequent standing, climbing, walking, reaching, handling, speaking, hearing, and visually checking security work assignments in progress and those that have been completed.
May periodically climb to elevated locations in the building complex.
Frequently works under stressful working conditions, irregular hours, and tight time deadlines.
Must be able to lift, pull, or move crowd control barricades.
Must be able to work in and around loud noises.
Must be comfortable in working with large crowds of people.

Nice To Haves

Prior security experience preferred, but not required.

Responsibilities

Serve as the primary communications hub for the security team.
Receive, evaluate, and prioritize incoming emergency and non-emergency calls, dispatching appropriate personnel via two-way radio or phone.
Actively monitor CCTV cameras, fire alarm panels, intrusion detection systems, and Alertus alarms to identify and preemptively address security breaches or safety hazards.
Maintain a precise, real-time chronological log of all shifts' activity, incidents, system alarms, and personnel deployments using 24/7 incident management software.
Oversee the secure issuance, tracking, and return of operational keys, radios, and specialized security equipment.
Remotely manage building access by verifying credentials, securing doors, and controlling gates.
Implement emergency standard operating procedures (SOPs) during critical incidents (e.g., medical emergencies, severe weather, active threats).
Coordinate swiftly with local law enforcement, fire departments, and EMS.
Investigates/documents all suspicious activities and reports such activity to the appropriate authorities.
Responsible for filling out incident and/or accident reports as needed.
Prepares appropriate reports and forms as required by department policy.
Ensures that housekeeping, safety, alcohol control, and security issues comply with department policies.
Performs special projects as needed or requested.
Welcomes and assists patrons, clients, and the general public upon their arrival to the complex.
Performs other duties as instructed by Management.