Arena Security - Security Officer, Event

Minnesota Wild • Saint Paul, MN

2d • Onsite

About The Position

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all during events. Operating within a high-traffic, high-visibility venue, an Officer will play a key role in conflict de-escalation, incident reporting, and coordination with internal teams and external partners. This position requires strong situational awareness, integrity, and a commitment to delivering exceptional customer service while upholding safety standards.

Requirements

• Must be 18 years old.
• Must be able to pass a background check.
• CPR/AED and First Aid Certified or willing to become certified within six months of employment.
• Proficient computer skills.
• Familiarity with security protocols, access control procedures, and incident documentation.

Nice To Haves

• Prior experience with EVOLV, Ceia metal detection, and/or X-ray screening systems preferred.
• Prior experience with video surveillance systems and monitoring preferred.
• Previous experience in a security-related field, experience in a uniformed contract Security Company, military, or law enforcement preferred.
• Demonstrated reliability, dependability, and adaptability in dynamic environments.
• Exceptional customer service skills with a focus on maintaining a positive guest experience.
• Strong verbal and written communication skills; able to interact effectively with guests, team members, and management.
• High attention to detail and situational awareness in fast-paced settings.
• Proven ability to remain calm, composed, and responsive in high-pressure or emergency situations.
• Receptive to direction and capable of working independently with minimal supervision.

Responsibilities

• Operate screening equipment to ensure safe and compliant guest entry.
• Demonstrate proficiency in image detection while operating X-ray screening systems.
• Guide guests through metal detection procedures with professionalism and courtesy.
• Conduct thorough and respectful searches of guest bags and personal belongings.
• Clearly communicate venue policies and procedures to guests.
• Provide accurate directions and respond to guest inquiries with a customer-focused approach.
• Observe and report unusual activity or safety concerns across the venue campus.
• Perform visual screening and maintain logs of vehicle entries at loading docks.
• Respond appropriately and efficiently to emergencies.
• Generate detailed and objective incident reports for documentation and follow-up.
• Escort individuals to and from designated areas within the facility as needed.
• Perform other duties as assigned.

Benefits

• Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
• We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
• It is our policy to provide equal employment opportunity for all employees and applicants for employment.
• We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED