Security Officer - Full Time - Hilton Phoenix Resort at the Peak

Horseshoe Bay Resort•Phoenix, AZ

22h•Onsite

About The Position

The Hilton Phoenix Resort at the Peak is looking for a FT - PM Security Officer - 2nd Shift to join our amazing Team! A Security Officer is responsible for ensuring the safety of our guests and our team members as well as the security of the resort. In the Resort's continuing effort to deliver outstanding guest service and financial profitability, the Security Officer will ensure the safety of all functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.

Nice To Haves

Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the city and surrounding area.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges

Responsibilities

Spend the majority of the shift on foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.
Maintained order in the hotel, dealt with the welfare of guests, and assisted with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Provide accurate information to inquirers for directions and hours of operations.
Receive, record and secure found property. Research and respond to guests inquiries for lost property.
Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
Escort guests and employees as required to parking lots
Other duties as assigned by Supervisor

Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for Both Full-Time and Part-Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full-Time and Part-Time Team Members
Holiday Pay – Full-Time Team Members
Excellent Recognition Programs/Giving Back – Community Outreach
Trip Reduction Program – Resort off a Main Bus Line
Tuition Reimbursement
$2.00 – Team Member Lunch Program
$300 Referral Program