Wallingford

Gaylord Hospital•Wallingford, CT

6d•Onsite

About The Position

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our Mission: To enhance health, maximize function, and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients. SUMMARY: The primary responsibility of the Security Officer is to ensure and maintain a safe environment for staff, patients, visitors, and vendors through observation and reporting.

Requirements

High school diploma or equivalent.
CPR, First Aid certifications
Familiarity with CCTV, access control, and security technology systems
Valid driver’s license and clean driving history required

Nice To Haves

Prior experience in security, law enforcement, or military service preferred
Valid Connecticut Guard Card Preferred
CPI Certification

Responsibilities

Ensuring Safety and Security by Providing Customer Service and Assistance by proactively maintaining a safe and secure hospital environment
Monitor hospital entrances, restricted areas, and high-risk zones to prevent unauthorized access.
Conduct regular patrols inside and outside hospital premises to detect and prevent security threats.
Control access to sensitive areas such as server rooms, central plant, and other access-restricted areas.
Escort staff, visitors, and patients when needed, ensuring their safety.
Assist patients, visitors, and staff with directions, lost belongings, or security concerns.
Ensure that everyone—regardless of background, race, disability, or language barriers—feels included and safe.
Show compassion and patience when dealing with individuals in distress, including families of critically ill patients.
Provide courteous and professional service to all hospital guests, fostering a welcoming environment.
Emergency Response and Crisis Management by demonstrating compassion, teamwork, and safety by protecting individuals while maintaining order during emergencies.
Act as first responders to security threats, fires, violent situations, and medical emergencies.
Implement lockdown procedures, evacuations, and emergency protocols when required.
Coordinate with law enforcement, fire departments, and hospital administration during crises.
Provide de-escalation and conflict resolution techniques to handle agitated patients, aggressive visitors, or distressed individuals.
Maintain calm and control in high-pressure situations, ensuring patient, and staff well-being.
Respond swiftly to emergencies such as workplace violence incidents, medical emergencies, and suspicious activities
Enforcing Hospital Policies and Regulations by enforcing policies with integrity, respect, and inclusion, security officers help create a fair and safe environment for all
Ensure compliance with hospital policies regarding visitor restrictions, badge access, and prohibited items.
Prevent and address workplace violence, theft, vandalism, and unauthorized access.
Assist in patient and staff safety concerns, such as managing high-risk individuals or disruptive behavior.
Conduct security screenings at hospital entrances and high-risk areas.
Monitor and ensure adherence to HIPAA regulations, protecting patient privacy.
Surveillance, Incident Reporting, and Investigation by leveraging innovation, excellence, and accountability, security officers ensure that hospital security measures are effective and continuously improving.
Operate and monitor CCTV cameras, access control systems, and alarms to identify potential security risks.
Conduct thorough investigations into reported security incidents such as theft, unauthorized access, or suspicious behavior.
Use technology-driven solutions (digital logs, security analytics) to improve security efficiency.
Identify potential security weaknesses and recommend innovative solutions to enhance hospital safety.
IT IS ICARE CRITERIA : · Innovation : Embracing creativity and new ideas to improve processes and outcomes.
· Teamwork : Collaborating effectively with others to achieve shared goals and objectives.
· Inclusion : Fostering an environment where everyone feels valued and supported.
Safety : Prioritizing the well-being and security of patients, individuals, and communities.
Integrity : Acting with honesty and transparency in all interactions and decisions.
Compassion : Showing empathy and kindness towards others, especially in challenging situations.
Accountability : Taking responsibility for actions and outcomes, ensuring reliability and trust.
Respect : Treating others with dignity and consideration, valuing their perspectives and contributions.
Excellence : Striving for the highest quality in performance and achievements.