Full-Time Security Officer Weds-Sun 3pm-11pm
About The Position
The Security Officer manages the front desk at an office building lobby and ensures the facility operates in accordance with company policies and client expectations. The position provides assistance and customer service to guests, clients, customers, and visitors; monitors and patrols common areas; and supports the facility’s safety and security. The role also manages daily facility opening, operations, and closing, documents activity and incidents, addresses escalated customer concerns, and uses software applications to record and track work. The schedule listed is Wednesday through Sunday, 3 p.m. to 11 p.m.
Requirements
- High school diploma.
- At least 2 years of experience in a customer-service-related job.
- Valid driver’s license without major violations.
- Flexibility to work after hours and weekends as needed.
- Flexibility to work through lunches (paid) on a consistent basis unless advance arrangements are made in accordance with division or department policies.
- Must be a certified security professional in Virginia (Unarmed Security Officer/Courier, DCJS), or obtain certification within 60 days of the start or transfer date.
- Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
- Strong sense of urgency.
- Strong problem-solving, time-management, and communication skills.
- High credibility and trustworthiness, with a high degree of integrity.
- Ability to hold oneself and others accountable and strive for excellence.
- Positive, can-do attitude and ability to support growth and innovation.
- Customer-focused and results-oriented approach.
- Desire to continuously learn and develop.
- Exceptional oral and written communication, active listening, and organizational skills.
- Ability to establish strong working relationships in a team setting.
- Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
- Self-directed and able to work independently with minimal supervision.
Responsibilities
- Provide elevator and door assistance to guests.
- Provide customer service and assistance to clients, customers, and visitors.
- Complete daily activity reports, access control reports, and incident reports.
- Observe and report safety concerns.
- Patrol common areas.
- Oversee day-to-day activities associated with opening, managing, and closing the facility.
- Support facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
- Resolve customer concerns escalated by front-line associates.
- Complete incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
- Use software applications to record and track work.
- Perform other duties as assigned.
Benefits
- Competitive salary and eligibility for additional bonus opportunities.
- Medical, dental, vision, life, accident, and hospital insurance.
- Wellness program.
- Free access to an onsite fitness center at most locations.
- Discounted Vida gym membership at its Reston flagship location.
- Short- and long-term disability plans at no cost.
- Vacation, sick, personal, and volunteer time, plus company holidays.
- 401(k) match.
- Opportunities for advancement within the expanding portfolio.
- Tuition reimbursement and professional development funds.
- Potential eligibility for a discretionary annual incentive program, subject to its rules and individual and organizational performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
