Security Officer - Evening

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Security Officer is part of a professional team responsible for providing a safe and secure environment for the Brigham and Women’s Hospital community. Under general direction from the Security Supervisor, the officer provides protective services and emergency response to protect people and hospital property and assists with the department’s day-to-day operations. The position requires flexible schedule availability and the ability to adapt to an evolving operation while meeting the department’s professional standards. The role is scheduled for 40 hours per week on the evening shift, 3 p.m. to 11 p.m. Officers may be required to work other shifts or locations when necessary and may be assigned to special duties or off-site facilities. The position is onsite at 10 Vining Street. The officer patrols hospital buildings and grounds, responds to emergencies, investigates complaints, assists patients, visitors, staff, and motorists, and documents incidents. The role also involves physical tasks and annual functional assessments, including lifting, running, stair climbing, and the ability to control an emergency situation when necessary.

Requirements

High school diploma required.
Valid driver’s license from the state of residence.
Submit to and pass an initial and annual criminal background check.
Obtain and maintain CPR/AED/First Aid, Narcan (Naloxone), and AVADE/HDTS De-Escalation certifications; department training is provided.
Obtain International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification within the first 90 days.
Exemplary customer service and communication skills, including the ability to manage complex interpersonal situations and crisis scenarios.
Strong risk-analysis and organizational skills; reliability and flexibility.
Ability to gather, analyze, evaluate, and use facts and evidence, and interview victims, complainants, witnesses, and suspects.
Ability to prepare clear and concise reports and routine correspondence.
Ability to operate computers and office equipment, including word-processing, spreadsheet, and database applications.
Fluent English reading, writing, and speaking skills.
Ability to lift 50 pounds and stand or walk for at least eight hours.
Ability to run to emergencies within the hospital and adjoining campuses and verbally and physically control an emergency situation upon arrival if necessary.
Strong sight and hearing abilities to handle diverse and emergency situations effectively.
Ability to use appropriate force to overcome, arrest, or restrain someone if necessary.
Ability to complete the required functional assessment upon hire within the first 90 days and annually. Assessments include a three-minute step test, step/bend/crawl course, stretcher carry, pulling and dragging a 150-pound sled, balance walk, and a four-flight stair climb completed within 35 seconds.

Nice To Haves

Associate’s or bachelor’s degree in criminal justice or a related field.
One to three years of security or related experience.
Eligibility for licensure as a Special State Police Officer under Massachusetts General Laws Chapter 22C, Section 63.
Fluency in more than one language.
A combination of education and experience.

Responsibilities

Protect people and property through patrols, investigations, alarm monitoring, and surveillance camera monitoring.
Patrol buildings and grounds and identify unsafe conditions or improperly secured areas and property to help prevent theft, injury, or damage.
Provide professional, proactive, friendly, and helpful customer service to patients, visitors, and staff, and promote safety awareness in the hospital community.
Respond to a variety of emergencies.
Conduct preliminary investigations into thefts, shortages, and complaints involving potential misconduct.
Provide escorts for staff, visitors, and patients as requested.
Perform patient restraints and detain individuals suspected of criminal conduct.
Maintain accountability for valuables, property, and other evidence.
Assist motorists with jump starts and vehicle lockouts.
Prepare complete and accurate written reports and log incidents.
Perform special assignments such as Bike Patrol or Community Liaison Officer duties when assigned.
Work at off-site locations, including administrative buildings, ambulatory care centers, and community-based health clinics, and cross-train at locations beyond the normal workspace when required.
Work other shifts or locations when necessary.
Perform additional duties as assigned.
Follow the Brigham and Women’s Hospital I CARE Standards in interactions with patients, family members, visitors, colleagues, and community members.