Security Officer - Evening

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Security Officer is part of a professional team responsible for providing a safe and secure environment for the Brigham and Women’s Hospital community. Receiving general direction from the Security Supervisor, the officer provides protective services and emergency response to safeguard people and hospital property and assists with the department’s day-to-day operations. The role requires flexible schedule availability, adaptability to an evolving operation, and a commitment to high professional standards. The position is onsite at 10 Vining Street and is scheduled for 40 hours per week on the evening shift, 3 p.m. to 11 p.m. Officers may be assigned to other shifts, locations, special duties, and workspaces as needed, and will be cross-trained for other locations. The role requires physical capacity for patrol, emergency response, and, when necessary, controlling, arresting, or restraining individuals. Officers must complete the described functional assessment upon hire within the first 90 days and annually. The officer is expected to follow the hospital’s I CARE Standards: communicate a commitment to high-quality performance, appear and act professionally, respect all individuals, and extend themselves. Training is provided for required certifications. The employer describes competitive base pay and comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs; compensation and benefits details are provided by Talent Acquisition.

Requirements

High school diploma required.
Valid driver’s license from the state of residence; must possess and maintain it.
Must submit to and pass an initial and annual criminal background check.
Must obtain and maintain CPR/AED/First Aid, Narcan (Naloxone), and AVADE/HDTS De-Escalation Training certifications; department training is provided.
Must obtain International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification within the first 90 days.
Exemplary customer service and communication skills, including the ability to handle complex interpersonal situations and crisis-management scenarios.
Strong risk-analysis and organizational skills; reliability and flexibility.
Ability to gather, analyze, evaluate, and use facts and evidence, and interview victims, complainants, witnesses, and suspects.
Ability to prepare clear, concise reports and routine correspondence.
Ability to operate office equipment and computers, including word-processing, spreadsheet, and database applications.
Fluent English reading, writing, and speaking skills.
Ability to lift 50 pounds and stand or walk for at least eight hours.
Ability to run to emergencies within the hospital and adjoining campuses and, if necessary, verbally and physically control an emergency situation.
Strong sight and hearing abilities for dealing effectively with diverse and emergency situations.
Capacity to use appropriate force to overcome, arrest, or restrain someone if necessary.
Ability to complete the stated functional assessment tasks: 3-minute step test, step/bend/crawl, stretcher carry, pull and drag, balance walk, and stair climb (four flights up and down within 35 seconds).

Nice To Haves

Associate’s or bachelor’s degree in criminal justice or a related field.
One to three years of security or related experience.
Ability to be licensed as a Special State Police Officer under Massachusetts General Laws Chapter 22C, section 63.
Fluency in more than one language.
A combination of education and experience will be considered.

Responsibilities

Patrol buildings and grounds; identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage.
Protect people and property through patrol, investigations, alarm monitoring, and surveillance-camera monitoring.
Provide professional, proactive, friendly, and helpful customer service to patients, visitors, and staff, and promote safety awareness in the hospital community.
Respond to emergencies.
Conduct preliminary investigations into thefts, shortages, and other complaints involving potential misconduct.
Provide escorts for staff, visitors, and patients as requested.
Perform patient restraints and detain individuals suspected of criminal conduct.
Maintain accountability for valuables, property, and other evidence.
Assist motorists with jump starts and lockouts.
Prepare complete and accurate written reports and log incidents.
Perform special duties that may include Bike Patrol or Community Liaison Officer assignments.
Work at off-site locations as assigned, including administrative buildings, ambulatory care centers, and community-based health clinics; cross-train at locations beyond the normally assigned workspace.
Work other shifts or locations when necessary.
Perform additional duties as assigned.
Complete the functional assessment upon hire within the first 90 days and annually.
Follow the Brigham and Women’s Hospital I CARE Standards in interactions with patients, families, visitors, colleagues, and neighbors.