Security Officer (SO2) (65994)

Catawba Two Kings Casino•Kings Mountain, NC

14h

About The Position

The Security Officer II helps ensure a safe environment for customers and associates, protects company assets, patrons, and associates, complies with confidentiality regulations for security information, and provides first aid to guests and associates in accordance with policies and procedures. The role provides guest assistance and information while maintaining a high standard of customer service and following the Guest Path Universal Service Standards and operational standards. The position requires the ability to work an alternate schedule as needed, including nights, holidays, and weekends, in a loud, fast-paced environment that may occasionally involve exposure to secondhand cigarette smoke. The employee must be able to perform the physical activities described below. Native American Indian preference applies pursuant to the laws and regulations cited in the posting.

Requirements

High school diploma or GED equivalent, or a minimum of three years of casino security, military, police, law enforcement, or related experience.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least 21 years of age.
Ability to follow verbal and written instructions.
Ability to communicate verbally and in writing.
Ability to work an alternate schedule as needed, including nights, holidays, and weekends.
Ability to work in a loud, fast-paced environment; may occasionally be exposed to secondhand cigarette smoke.
Physical ability to regularly reach with hands and arms; bend; talk, hear, and see; occasionally sit at a desk and use a computer; stand, walk, climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift and/or move up to 30 pounds.

Nice To Haves

Casino security, military, police, law enforcement, or related experience is described as a plus.

Responsibilities

Greet customers positively and promptly, treating each person individually and professionally.
Patrol the casino floor, hotel areas, and surrounding property to help ensure a safe and secure environment.
Monitor surveillance systems, alarms, and access control points.
Respond calmly and professionally to disturbances, medical emergencies, accidents, and other incidents.
Enforce casino policies, procedures, and applicable gaming and safety regulations.
Assist with the protection and transport of chips, cash, and other assets.
Write detailed incident and activity reports; investigate assigned incidents at the applicable level.
Work with law enforcement or emergency responders when necessary.
Provide guest assistance and information while maintaining a high standard of customer service.
Control access to restricted areas and verify credentials; check identification for proper admittance to the gaming floor.
Observe for and promptly report signs of fraud, theft, cheating, or suspicious behavior.
Handle customer complaints using active listening to defuse difficult and emotionally charged situations and maintain customer goodwill.
Work as a team member and assist fellow associates to ensure smooth operations.
Maintain crowd control as required and defuse customer profanity to support a friendly environment.
Model operational standards and positive relationships with guests and fellow associates, showing genuine concern and mutual respect.
Respond to medical calls and provide first aid as needed.
Assist with training new hires assigned to the shift.
Understand organizational goals and vision, demonstrate commitment to them, and set individual and team performance goals.
Perform other duties as assigned.