Security Officer (SO2)
About The Position
The Security Officer II helps ensure a safe environment for customers and associates, protects confidential security information and Company assets, and provides first aid to guests and associates in accordance with policies and procedures. The role patrols casino, hotel, and surrounding property; monitors security systems and access points; responds to incidents and medical emergencies; and supports the protection of patrons, associates, and assets. It also involves providing guest assistance, enforcing casino policies and applicable regulations, investigating incidents, and preparing detailed reports. The position requires working in a loud, fast-paced environment, with occasional exposure to secondhand cigarette smoke. The schedule may vary and can include nights, holidays, and weekends. Physical duties include reaching, bending, occasional sitting and computer work, and occasional standing, walking, climbing or balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 30 pounds. The role may assist with training new hires assigned to the shift and perform other duties as assigned. Native American Indian preference applies pursuant to the laws cited in the posting.
Requirements
- High school diploma or GED equivalent, or a minimum of three years of casino security, military, or police experience.
- Must be at least 21 years of age.
- Must be able to obtain and maintain a valid Catawba Gaming License.
- Ability to follow verbal and written instructions.
- Ability to communicate verbally and in writing.
- Ability to work an alternate schedule as needed, including nights, holidays, and weekends.
- Ability to work in a loud, fast-paced environment, with possible occasional exposure to secondhand cigarette smoke.
- Ability to meet the physical demands described in the posting, including occasionally lifting or moving up to 30 pounds.
Nice To Haves
- Casino security, military, police, law enforcement, or related experience is a plus.
Responsibilities
- Greet customers positively and promptly, treating each person individually and professionally.
- Patrol the casino floor, hotel areas, and surrounding property to help maintain a safe and secure environment.
- Monitor surveillance systems, alarms, and access control points.
- Respond calmly and professionally to disturbances, medical emergencies, accidents, and other incidents.
- Enforce casino policies, procedures, and applicable gaming and safety regulations.
- Assist with the protection and transport of chips, cash, and other assets.
- Write detailed incident and activity reports and investigate assigned incidents.
- Work with law enforcement or emergency responders when necessary.
- Provide guest assistance and information while maintaining a high standard of customer service.
- Control access to restricted areas, verify credentials, and check identification for proper admittance to the gaming floor.
- Observe for signs of fraud, theft, cheating, or suspicious behavior and report findings promptly.
- Handle customer complaints using active listening to defuse difficult or emotionally charged situations and maintain customer goodwill.
- Work as a team member and assist fellow associates to support smooth operations.
- Maintain crowd control as required and defuse customer profanity to help ensure a friendly environment.
- Model operational standards and Guest Path Universal Service Standards, showing genuine concern and mutual respect toward guests and fellow associates.
- Respond to medical calls and provide first aid as needed.
- Assist in training new hires assigned to the shift.
- Demonstrate commitment to the organization’s goals and vision and set individual and team performance goals.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
