Security Officer - evenings

Mass General Brigham•Boston, MA

11h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This 40-hour evening role ensures a safe and secure environment; provides protective service and response for the protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department personnel. According to Department Policy and Procedure, this role will assume a leadership position responsible for assisting with the orientation, training, and performance of line staff; it requires an above-average ability in the areas of leadership, training, operational systems, and investigations. May assist in the day-to-day supervision and other duties as requested or required. Assumes the position of "responsible charge person" absent a supervisor.

Requirements

Bachelor's Degree Criminal Justice preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred
Strong interpersonal, communication, and customer service skills.
Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
Effectively manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios.
Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritization, and industrious and creative problem-solving are necessary for achieving positive outcomes.
Demonstrates an understanding of community policing, risk analysis, and crime prevention concepts and practices.
Recognize, acknowledge, respect, and effectively interact with all people to establish positive relationships and gain the trust and respect of others.

Nice To Haves

Criminal Justice degree
Class D Passenger Vehicle Driver's License
Experience in hospital, security/police, emergency medical or customer services

Responsibilities

Assists a Supervisor/Manager with responsibility for the day-to-day operations; in the absence of a Supervisor, will assume a responsible charge position.
Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details.
Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e., any failure of persons, equipment, policy, or procedure, disruptive to normal business, or having potential for negative consequence or publicity).
Facilitates shift training of personnel. Assists with New Employee Orientation, on-the-job Training, and In-Service training of personnel, promoting their growth and development. Documents personnel training records and track completion, certification, re-certification, and general compliance standards are updated as needed.
Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentiality standards at all times.
Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved in specific incidents. Notify the appropriate law enforcement agencies of potential/actual civil or criminal misconduct and detain suspicious individuals as necessary. When authorized, make arrests as appropriate. Participate in subsequent court proceedings as required.
Participates in administrative functions such as, but not limited to, creating hospital-issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, documenting hospital-issued key numbers in the database, and other duties assigned by the Security leadership team.