Security Officer - evenings

Mass General Brigham•Boston, MA

2d•$23 - $33•Onsite

About The Position

This role ensures a safe and secure environment by providing protective services and response for the protection of people and property at the Hospital. It is responsible for assisting with the day-to-day operations of Department personnel and assumes a leadership position responsible for assisting with the orientation, training, and performance of line staff. This position requires above-average abilities in leadership, training, operational systems, and investigations. The Security Officer may assist in the day-to-day supervision and perform other duties as requested or required, and assumes the position of "responsible charge person" in the absence of a supervisor.

Requirements

Bachelor's Degree Criminal Justice preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred
Strong interpersonal, communication, and customer service skills.
Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
Effectively manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios.
Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritization, and industrious and creative problem-solving are necessary for achieving positive outcomes.
Demonstrates an understanding of community policing, risk analysis, and crime prevention concepts and practices.
Recognize, acknowledge, respect, and effectively interact with all people to establish positive relationships and gain the trust and respect of others.

Nice To Haves

Criminal Justice preferred
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred

Responsibilities

Assists a Supervisor/Manager with responsibility for the day-to-day operations; in the absence of a Supervisor, will assume a responsible charge position.
Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up.
Monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures.
Ensures Department philosophy and expectations for customer service are met.
Ensures adequate coverage for the next shift and unique details.
Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e., any failure of persons, equipment, policy, or procedure, disruptive to normal business, or having potential for negative consequence or publicity).
Facilitates shift training of personnel. Assists with New Employee Orientation, on-the-job Training, and In-Service training of personnel, promoting their growth and development.
Documents personnel training records and track completion, certification, re-certification, and general compliance standards are updated as needed.
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees.
Maintains strict confidentiality standards at all times.
Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved in specific incidents.
Notify the appropriate law enforcement agencies of potential/actual civil or criminal misconduct and detain suspicious individuals as necessary.
When authorized, make arrests as appropriate. Participate in subsequent court proceedings as required.
Participates in administrative functions such as, but not limited to, creating hospital-issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, documenting hospital-issued key numbers in the database, and other duties assigned by the Security leadership team.