Security Officer Full Time Front Desk Support

Allied Universal•Wilmington, DE

About The Position

As a Security Officer providing full-time front desk support at a residential location in Wilmington, Delaware, you will serve as a welcoming, highly visible presence while supporting access control, visitor management, and security-related communications. You will help create a positive experience for residents and guests through customer service, clear communication, and professional use of computer or tablet tools. The role is with Allied Universal and pays $17.40 per hour. The listed schedule is 7:00 PM–5:00 AM on Monday, Friday, Saturday, and Sunday.

Requirements

Be at least 18 years of age for unarmed roles; armed roles require age 21 or older.
Possess a high school diploma or equivalent.
Submit to a background investigation as a condition of employment, in accordance with applicable law.
Submit to a drug screen as a condition of employment, to the extent permitted by law.
Meet licensing requirements that may apply under state or local laws and regulations before employment.
A valid driver's license is required for driving positions only.

Nice To Haves

Comfort using a computer or tablet is preferred.
Customer service experience is preferred.

Responsibilities

Provide customer service to residents, visitors, and staff while following site-specific security procedures and policies at the residential community front desk.
Greet visitors, verify access authorization, manage visitor sign-in, and communicate guest arrivals according to site requirements.
Monitor lobby activity, access points, cameras, alarms, and other security systems; report unusual activity or maintenance concerns to appropriate personnel.
Respond calmly and professionally to incidents, resident concerns, and critical situations, following emergency response procedures when appropriate.
Maintain accurate logs, incident reports, visitor records, and shift communications while providing a professional, welcoming front desk presence.