AHC Hospitality Security Officer - 3rd Shift

AHC Hospitality•Grand Rapids, MI

5d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. This is a full-time position with 3rd shift hours, requiring weekend availability. The Security Officer will protect and safeguard all hotel guests and associates, their belongings, and all hotel assets. This role requires rapid response to requests for emergency and non-emergency assistance in a professional manner.

Requirements

Must have a valid Michigan Driver's License with 3 points or less.
Must be able to walk and stand for upwards of 8 hours.
Must be able to ride a bicycle for bicycle patrol during warmer months.
Must be able to read and write reports.

Nice To Haves

Associates or Bachelors Degree in related field preferred.
Fire, Police or Security related experience is preferred.
AED/CPR/1st Aid Training preferred.
Tips/Safe Alcohol Serving certification is preferred.
Experience in Microsoft Office programs preferred.

Responsibilities

Responsible for the efficient and professional running of the Security department.
Provide gracious hospitality towards all customers and adhere to all policies, procedures and standards.
Recognize and report safety hazards.
Effectively handle any security related incidents or emergency situations.
Immediately respond to emergency medical situations as a First Responder.
Ensure compliance with hotel and security SOP/LSOP.
Observe and report any security breaches.
Oversee responsibility of Key control systems.
Conduct daily physical hazard inspections and daily patrols and complete all reports.
Assist all associates with questions and problems.
Report to work on time with proper uniform, including name tag.
Develop a thorough knowledge of hotel products, rooms, amenities, and services.
Develop knowledge about frequent guests and their special requests and needs.
Be familiar with cultural differences to meet diverse customer needs.
Have PMS and Saflok skills, Security systems and Fire Systems knowledge.
Be able to work according to budget, monitor staffing levels, and control costs.
Be knowledgeable about etiquette and protocols.
Be familiar with all emergency plans and be able to act upon them.
Use PMS password with discretion and ensure all associates log off terminals when not working.
Have a good knowledge about the city and the environment.
Report any unusual occurrences immediately to the Asst. Rooms Division Manager.
Knowledge of Marriott/Hilton and AHC's Loss Prevention Standard Operating Procedures.
Strive to represent AHC in a professional and courteous manner.
Create a productive and positive atmosphere and maintain good relationships with associates and other departments.
Ensure that all safety and security supplies are well maintained.
Complete work or special projects as assigned and meet due dates.
Participate with the Safety Committee.