2nd Shift Security Officer

Andy Frain Services•Springfield, IL

4h•Onsite

About The Position

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service. We are seeking a professional, reliable, and strong work ethic Licensed PERC Security Guard candidate to provide a safe and secure environment for a high-traffic retail venue. The ideal candidate will demonstrate strong observational skills, excellent customer service, and the ability to enforce policies and procedures while maintaining a professional presence.

Requirements

Valid Illinois PERC License (required)
Valid driver’s license (required)
Reliable transportation to and from the work site
Ability to follow established policies and procedures without deviation
Ability to adhere to a consistent, assigned schedule
A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
Professional demeanor and strong communication skills
High level of integrity and dependability.
Strong attention to detail.
Ability to remain calm under pressure.
Team-oriented with the ability to work independently.

Nice To Haves

Previous experience in security, law enforcement, or military service (preferred but not required)
Strong background in: Observation and situational awareness, Report writing and documentation, Use of security-related electronics, Customer service and conflict resolution

Responsibilities

Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Patrol assigned areas on foot and monitor premises to prevent theft, vandalism, and safety hazards.
Enforce property policies and procedures in a consistent and fair manner.
Provide exceptional customer service while maintaining a visible security presence.
Observe and report suspicious activity, incidents, and violations.
Complete detailed and accurate written reports.
Respond promptly to incidents, emergencies, and alarms.
Work collaboratively with management, tenants, and local law enforcement when necessary.
Monitor and operate basic security electronics and systems (e.g., radios, cameras, access controls).