2nd Shift Security Officer

Andy Frain Services•Pittsburgh, PA

13h•Onsite

About The Position

We are seeking a professional and alert 2nd Shift Security Officer to ensure the safety and security of all property occupants during peak and evening hours. This role requires strong visibility, proactive engagement, and the ability to handle a variety of situations while delivering excellent customer service. The Security Officer will provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Requirements

Must be 18 years of age or older
Valid Driver’s License (REQUIRED)
Must pass a comprehensive Background Check (REQUIRED)
Must pass Drug Screening (REQUIRED)
Ability to work evenings, weekends, and holidays as scheduled
Reliable transportation required
A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
Strong communication and report writing skills.
Ability to remain calm and professional under pressure.
Excellent situational awareness and observation skills.
Customer service-oriented mindset.
Ability to work independently and make sound decisions.

Nice To Haves

High School Diploma or GED preferred
Prior security, law enforcement, or military experience
Strong customer service background

Responsibilities

Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments.
Ensure continuous and safe operation of all elevators and access doors.
Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Conduct routine foot and vehicle patrols throughout the property.
Maintain a high-visibility presence during high-traffic hours to deter theft, disturbances, and policy violations.
Monitor CCTV and alarm systems and report suspicious or unusual activity.
Respond to incidents, disturbances, and emergencies in a timely and professional manner.
Provide customer service assistance to tenants, guests, and visitors.
Enforce all property rules, regulations, and applicable Pennsylvania laws.
Complete detailed and accurate incident reports and daily activity reports.
Assist with crowd management and de-escalation during busy periods.
Identify and report safety hazards, fire risks, or maintenance issues.
Perform access control functions, including monitoring entry points and securing areas as needed.
Coordinate with local law enforcement, fire, and EMS agencies.
Address trespassing, loitering, or disorderly conduct in a professional manner.
Maintain consistent communication with supervisors and dispatch.