Security Officer Overnight

Spire Hospitality•Nashville, TN

16h•Onsite

About The Position

The DoubleTree by Hilton Hotel Nashville Downtown is seeking a Security Officer to join their team. This role is responsible for ensuring the safety and security of guests, employees, and property. The hotel is located in downtown Nashville, close to major attractions and features live music at its restaurant and bar. SPIRE Hospitality, the management company, focuses on creating memorable guest experiences and provides support, tools, and opportunities for career growth.

Requirements

Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.

Nice To Haves

Prior law enforcement or other military experience preferred.
CPR certification and First Aid training preferred.
Prefer additional language ability.

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems; coordinate, expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Check employee packages as they exit to ensure no food or property is being removed.
Screen persons entering this entrance for purpose and authorization.
Receive, record and store lost and found items.
Research and respond to inquiries from guests concerning status of items.
Mail out claimed items to owner.
Provide accurate information to inquirers for directions, hours of operation, etc.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Assist guest with door lock problems using moderately complex hand-held electronic apparatus.
Performs other duties as assigned.