Security - Officer

Casino and•Dover, DE

21h•Onsite

About The Position

The Security Officer is responsible for patrolling assigned areas, maintaining surveillance of the premises, and ensuring the safety of patrons and employees. This role involves actively monitoring the casino floor to prevent criminal offenses, identify and address nuisances, and manage suspicious individuals. The officer must respond promptly to emergency situations, provide necessary aid, and be capable of physically intervening when required, including administering CPR. Responsibilities also include verifying credentials to prevent unauthorized access to the gaming floor during downtime, escorting and overseeing the transfer of funds from gaming areas to count rooms, and utilizing radio communication for coordination with the security base. The role requires completing incident reports, providing information to patrons, assisting in emergency evacuations, and delivering exceptional customer service. Adherence to safety rules, regulations, policies, and procedures is paramount. Additionally, the Security Officer may be assigned to drive a company vehicle for parking lot rover duties and perform other assigned tasks.

Requirements

High School diploma, GED or equivalent experience required.
Must be able to read, write and speak English fluently.
Must be able to remain vigilant at all times for unusual activity requiring assistance.
Must possess C.P.R., A.E.D, First Aid and Non-Violent Crisis Intervention certification or the ability to obtain the same within probationary period required.
Certification must be maintained prior to expiration.
Must be able to visually and audibly determine undesirable persons and crisis situations.
Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.
Must be able to perform job tasks and remain vigilant in the event of an emergency.
Must possess good communication skills
Must be able to report to work on time as scheduled
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must present an overall professional appearance and report to work in appropriate attire
Must possess a valid driver’s license with an acceptable driving record.

Nice To Haves

Prior Security experience preferred but not required.
Possess valid driver’s licenses with a clean driving records as evidence of insurability with regard to the operation of company vehicles.

Responsibilities

Patrols assigned areas and maintains surveillance of the premises to ensure the safety of patrons and employees.
Patrols casino floor to determine and guard against criminal offenses, pickpockets, nuisances, suspicious persons, etc.
Quickly responds to any emergency situation as required, and gives aid as necessary.
Physically lifts and removes patrons in difficult situations and administers C.P.R. if necessary.
Ensures that no unauthorized persons enter the gaming floor during the downtime hours by checking credentials.
Escorts and oversees the transferring of monies from the slot machines and table games to the count rooms.
Utilizes radio to receive direction from and communicate information to the security base.
Completes and submits any reports concerning incidents that may occur as required or directed.
Gives out information concerning facility such as directions to inquiring patrons.
Assists in the evacuation of premises in the case of an emergency.
Provides exceptional customer service.
Works safely, following all established safety rules and regulations.
Communicates effectively with co-workers, supervisors and guests.
Follows all relevant policies and procedures.
Drives company vehicle when assigned to the parking lot rover job duties.
Performs other duties as assigned.