Security Officer Tactical

Banner Health • Phoenix, AZ

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About The Position

The Tactical Officer is a specialized security officer assigned primarily to the Emergency Department and serves as the first responder to the facility’s most violent and dangerous security incidents. The officer directs security responses to violent incidents and serves as the primary liaison with law enforcement during critical incidents. Duties also include campus patrol, supporting the welfare, security, and safety of staff, visitors, and patients, and investigating critical incidents.

Tactical Officers use advanced de-escalation techniques, non-lethal defensive systems, defensive tactics, and critical thinking. The role requires successful completion of Banner Health’s Tactical Officer Academy upon hire and ongoing demonstration of required competencies. Employees must pass the Tactical Operation Unit physical fitness assessment every six months to remain in the role.

The team works three 12-hour shifts, on days or nights, from 6 to 6. Wednesday training from 2 p.m. to 6 p.m. is included in the 40-hour workweek. Shifts and locations are assigned according to business needs, and officers may be assigned or reassigned to any facility system-wide.

Requirements

• Possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• Have at least three years of law enforcement or military experience, or seven years of hospital security experience.
• Successfully complete Banner Health’s Tactical Officer Academy upon hire; failure to complete the academy results in termination.
• Demonstrate and successfully use all required competencies annually.
• Have interpersonal skills and provide customer service in contacts with patients, visitors, and staff.
• Demonstrate advanced critical thinking and monitoring skills and the ability to quickly assess situations and determine appropriate responses in escalated conflict, security, and emergency situations.
• Be able to perform the physical requirements of the position and pass the Tactical Operation Unit physical fitness test every six months to remain in the role.
• Obtain a Fingerprint Clearance Card within 60 days of hire and maintain it throughout employment. Employees working at Banner Behavioral Health Hospital must have the card at hire and sign a Criminal History Affidavit upon hire.
• Be available for the physical assessment test and meet the Cooper Institute assessment requirements, which include a 1.5-mile run, push-ups, sit-ups, vertical jump, and 300-meter run.

Nice To Haves

• Experience in a health care setting.
• Additional related education and/or experience.

Responsibilities

• Apprehend suspects when legally authorized, investigate incidents, and prepare investigative reports.
• Serve as the primary point of contact with law enforcement during critical incidents.
• Monitor and assess situations and determine an appropriate response, including in emergency and stressful situations.
• Use verbal de-escalation, workplace-violence mitigation, and tactical skills in security, emergency, and conflict situations.
• Investigate complaints, critical security incidents, and unusual activities involving patients, employees, and visitors; submit reports to Tactical Operation Unit leadership by the end of the shift in which the incident occurs.
• Maintain an accurate log of relevant security activities during each shift.
• Escort patients, visitors, and employees as needed, and assist medical staff with restraining and mitigating aggressive patients.
• Enforce security rules and regulations; conduct interior and exterior foot or vehicle patrols; communicate and provide direction during emergencies; and prepare concise incident reports.
• Follow instructions and safe work practices and act as a point of contact for other Security Officers as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed