Security Officer/Relief Security Supervisor - Graveyard Shift

Discovery Land Company•Makena Golf & Beach Club, HI

1d•Onsite

About The Position

Makena Beach & Golf Club is seeking a full-time Security Officer to join the Security team. This role will maintain the personal “concierge” security approach for all members, guests, and employees while on property, providing superior customer service. The Security Officer will secure and protect all company assets, including people, facilities, and property, while also protecting the company's reputation and intellectual assets with a focus on liability protection. Responsibilities include responding to emergency situations with urgency, providing emergency and minor medical response, managing access control, detecting and denying unauthorized access, recognizing and escalating safety hazards and security vulnerabilities, performing field audits, using computer systems for reports and audits, completing all necessary paperwork and reports, and responding efficiently to Director of Security requests within 4 hours.

Requirements

Hawaii Guard Card required.
Demonstrates respect for and appreciation of Hawaiian values, history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused in unstable situations.
Exceptional organizational skills with previous experience handling confidential issues.
Ability to work a flexible schedule, including evenings, overnights, weekends, holidays, and a shift greater than eight (8) hours in length.
May be required to work outside of regular work hours at short notice.
Ability to read, write, speak, and understand English.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, lifting, carrying, bending, stooping, squatting, reaching, pushing, and pulling.
Must be able to walk and stand for prolonged periods of time up to and including an entire shift.

Nice To Haves

Prior customer service experience preferred.

Responsibilities

Maintain the personal “concierge” security approach for all members, guests, and employees while on property.
Provide superior customer service to the standards of Makena.
Secure and protect all of the company's assets: people, facilities, and property.
Protect the company's reputation and intellectual assets with a focus on liability protection.
Respond to emergency situations with a sense of urgency and maintain open communication flow with Security Supervisor, Director of Security, across departments, and with external emergency services.
May be the first point of contact for external emergency services.
Provide emergency and minor medical response as required.
Provide access-control utilizing sound judgment and company-provided tools such as access control systems or access control lists and logs.
Detect, investigate, and deny access of unauthorized persons.
Recognize and escalate to management all safety hazards and security vulnerabilities detected through the course of their shift.
Perform regular field audits (checklists) for facilities and escalate findings to management.
Effectively use company-provided computer systems to complete reports and audits.
Complete all paperwork and reports as necessary, including but not limited to a daily activity report.
Provide detailed reports on all events and incidents on the property.
Respond efficiently to all Director of Security requests either via email, text, or phone. Unless extenuating circumstances exist ALL correspondence MUST be answered within 4 hours.