Security Officer/Registration Associate

Genesis Healthcare System•Genesis HealthCenter - Somerset, ME

1d•Onsite

About The Position

Protects life and property of all persons on Genesis HealthCare System property. Must be knowledgeable of Genesis policy/procedures. Works in tandem with other departments/employees to work out problems and find solutions to patient, visitor and staff needs. As needed, will cross-fill the Patient Access Associate position, which is responsible for greeting patients/family members and obtaining demographic, clinical, financial and insurance information in the process of registering patients for service delivery. This includes the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on appropriate forms and the imaging/copying of registration documents.

Requirements

Must be a high school graduate or equivalent.
Must have a valid Ohio driver’s license.
Must have strong knowledge of security and law enforcement practices.
Accuracy, attentiveness to detail and time management skills are required.
Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
Demonstrated excellence with listening, verbal and written communication skills in order to work effectively with a wide variety of individuals and situations.
Ability to provide outstanding customer service and maintain a high degree of confidentiality.
Must have problem solving skills the ability to work independently or as part of a team and under pressure in complex and changing working environment.
Must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper documentation and billing of the patient’s account.
Basic computer skills and knowledge of computer software, including programs such as Word, Excel, Power Point, etc.
Must thoroughly understand HIPAA confidentiality regulations.
Excellent problem solving skills are essential. Requires quick assessment and judgment of dynamic situations.
Must be able to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.

Responsibilities

Patrols facilities and grounds to prevent theft, vandalism and fire.
Works with Genesis police officers and the agency having jurisdiction where the facility is located to enforce the Ohio Revised Code.
Helps ensure safety of all employees, patients and visitors throughout the Genesis facilities.
Documents all security incidents and assists with the restraints of combative patients.
Handles patient valuable storage and return.
Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
Requests assistance from other staff/volunteers to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.
Assists in the distribution of registration forms, ID bracelets, patient ID plates and other items.
Performs duties in a variety of settings/locations and for multiple patient types. Responsible for validating/obtaining and entering demographic, clinical, financial and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. Provides financial education, referring the patient to financial counseling, as required. Documents payments/actions in patient accounting system and provides the patient with a payment receipt.
Provides patient information and other required documents.
Provides information, directions and assistance to patients, family members and visitors, ensuring timely customer-centric service delivery in an effective and efficient manner.
Maintains working knowledge of applicable Federal, State and local laws and regulations, as well as Genesis policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.