Security Officer Patrol Support

Allied Universal•Jacksonville, FL

5d•Onsite

About The Position

As a Security Officer Patrol Support in Jacksonville, FL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Unarmed Patrol Officer in a retail location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help to deter security-related incidents. This role blends customer service and communication with a caring, people-first approach. Working as part of a team, you will support daily operations with agility, reliability, innovation, and integrity while creating a welcoming experience for visitors and staff.

Requirements

At least 6 months of security-related experience is required.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Customer service experience is preferred.
Access control and/or badge experience is preferred.
Comfort using a computer and/or tablet is preferred.
A state, county, and/or city issued security license is preferred.

Responsibilities

Provide customer service to visitors, tenants, and store personnel by carrying out security-related procedures, location-specific policies, and/or appropriate emergency response activities.
Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, documenting observations and reporting concerns to site contacts and/or Allied Universal leadership.
Conduct regular and random patrols throughout the retail location, including sales floors, common areas, entrances, exits, and perimeter areas, to help to deter unwanted activity and/or identify unusual conditions.
Monitor access points, observe customer and employee traffic, and support closing and opening procedures in alignment with site expectations and security-related protocols.
Assist with crowd management, loss prevention awareness, and customer assistance during busy periods, special events, and/or operational changes within the location.