Security Officer/ Loss Prevention – Part Time

Goodwill Industries of Northwest NC•Winston-Salem, NC

16h•Onsite

About The Position

Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Requirements

High school diploma or equivalent
Basic law enforcement or loss prevention background preferred.
De-escalation or conflict management experience preferred.
Experience working as a security guard preferred.
Ability to de-escalate situations and manage conflict.
Excellent communication skills—both written and verbal.
First aid skills.
Prior experience working with video camera system a plus.

Responsibilities

Provides onsite security presence for assigned facility.
Opens and closes facility, monitors front door (University-center lobby), screens security videos live, and pulls and researches video footage as needed.
Manages unhappy customers or students and acts as first line of contact for deescalating situations.
Calls 911 if situation cannot be managed and then communicates the issue with direct supervisor.
Performs ad hoc security tasks when needed.
Assists with front desk, manages security for large events (monitors doors), secures building and assists with the retail store after hours.
Serves as the loss prevention after hours point of contact.
Fields general customer calls and questions relating to loss prevention.
Gathers customer information and passes along to loss prevention agent to handle theft incidents.