Security Officer I - Part Time

PENN Entertainment • Biloxi, MS

1d

About The Position

The Security Officer I maintains knowledge of and enforces gaming laws and regulations applicable to Security Department duties. The position safeguards property assets and helps provide a safe environment for guests and team members. It maintains a security booth and completes shift activity log records according to established guidelines. Duties include chip and credit transactions, money and marker transfers, and verifying amounts by signature in accordance with established guidelines and Mississippi Gaming Commission regulations.

The officer responds to emergencies, radios for backup, and immediately notifies Security leadership. The role involves communicating with Security, Casino Operations, Player Services, Surveillance, and other departments; checking guest identification according to responsible gaming guidelines; greeting guests; performing assigned walking or driving escorts and parking-lot patrols; and responding to guest needs. The officer reports illnesses and injuries, provides information for reports, and performs minor first aid as needed.

The position also maintains crowd control calmly and positively, using only the minimum force or restraint necessary when responding to fights or verbal confrontations. The officer remains alert, monitors crowds, stops inappropriate behavior, follows guest cutoff procedures, informs guests about property events and safety hazards, and keeps the work area clean and free of hazards. The role requires adherence to scheduling, regulatory compliance, confidentiality, and company and department customer-service standards. Potential issues and safety concerns must be escalated to Security leadership or management as appropriate.

Requirements

• Must be at least 21 years of age.
• General Education Degree (GED) or high school diploma; one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Must be mentally and physically capable of handling emergencies and/or high-stress situations.
• Must be able to handle a large volume of guests and work well under pressure.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and handle varied situations with limited standardization.
• Ability to interpret written, oral, diagram, or schedule instructions.
• Ability to communicate verbally using and properly operate a two-way radio.
• Must be able to work high-volume days, nights, holidays, and weekends as needed.
• Ability to interact with guests and colleagues and resolve problems and conflicts diplomatically and tactfully.

Responsibilities

• Maintain knowledge of and enforce gaming laws and regulations applicable to Security Department duties.
• Maintain the security booth and complete shift activity log records according to established guidelines.
• Safeguard property assets and help provide a safe environment for guests and team members.
• Perform chip and credit transactions, money and marker transfers, and verify amounts by signature in accordance with guidelines and Mississippi Gaming Commission regulations.
• Respond to emergencies, radio for backup, and immediately notify a member of the Security leadership team.
• Communicate with Security, Casino Operations, Player Services, Surveillance, and other departments as needed.
• Check guest identification according to responsible gaming guidelines and Mississippi Gaming Commission regulations.
• Greet guests positively as they enter and exit the property.
• Perform walking and/or driving escorts and roam the parking lot as assigned.
• Respond to guest needs according to guest-service, policy, and procedure expectations.
• Report illnesses and injuries to the appropriate Security Team Member; provide information for reports and perform minor first aid as needed.
• Maintain crowd control calmly and positively; use the minimum force or restraint necessary to control fights or verbal confrontations.
• Remain alert while on duty, survey and watch crowds, and stop inappropriate behavior immediately.
• Inform guests about property events and safety hazards and answer questions about property information.
• Follow guest cutoff procedures and keep the work area clean and free of safety hazards.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Support and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure regulatory compliance within the area of responsibility, report potential issues to management, and maintain strict confidentiality.
• Escalate potential issues and safety concerns to a member of the Security leadership team as needed.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED