Security Officer I

Mayo Clinic•Jacksonville, FL

4d•$27 - $36•Onsite

About The Position

Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response. A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors. Responds to security incidents to ensure safety of occupants and enforce Mayo policies. Prepares accurate and timely incident reports. May use a security vehicle to proactive patrol and respond to incidents. A Security Officer I adapts to unpredictable and stressful situations while demonstrating professionalism; manages aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing; responds to emergency crises effectively and professionally. Exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Security Officer must exercise sound independent judgment in both emergency and routine situations. A Security Officer I operates and communicates on a two-way radio and effectively uses available technological tools. A Security Officer I will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running and must be able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance. Assists patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety. Makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel. The Security Officer I can work nights and weekends for security and protection assignments and when required by emergency or special situations.

Requirements

High school degree or GED equivalent is required.
Minimum two years of experience in a customer service, military, security position and/or a similar role.
Experience with Microsoft Office software applications.
Able to work independently and act decisively under difficult circumstances.
Ability to work collaboratively in a team-environment.
Able to effectively prioritize tasks and manage time.
Able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support.
Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees.
Ability to relate positively with people.
Requires strong written and verbal skills.
Strong problem solving skills are necessary.
Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands.
Sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques.
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
Must successfully complete onboarding and Global Security Academy within 30 days of hire.
Must successfully complete field training within three months from completing the Global Security Academy.
Must obtain the International Association for Healthcare Security and Safety (IAHSS) Basic Level for Healthcare Security Officers within six months from date of hire.
Must have complete Basic Life Support and Stop The Bleed training within six months from date of hire.

Nice To Haves

Associate's degree in corrections, law enforcement, criminal justice, security, or a related field preferred.
Experience in a healthcare setting preferred.

Responsibilities

Proactively patrol Mayo Clinic property to deter crime and undesirable behaviors.
Respond to security incidents to ensure safety of occupants and enforce Mayo policies.
Prepare accurate and timely incident reports.
Operate and communicate on a two-way radio and effectively use available technological tools.
Assist patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety.
Make effective decisions as an emergency first responder.
Work as a team member with other emergency responders.