Security Officer I

Fort Sill Apache Companies•Lawton, OK

7d•Onsite

About The Position

Security Officer I is responsible for the protection of Apache Casino Hotel assets, including currency, staffing, and guests, by enforcing preventative measures. This role involves patrolling the interior and exterior of the property and ensuring only authorized individuals are granted access. The position requires portraying a positive attitude, understanding and representing the core values and mission of Apache Casino Hotel, and always providing exceptional service. The Security Officer is responsible for the safety and well-being of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.

Requirements

High school diploma or GED certificate.
Six months’ prior experience in law enforcement, military, or civilian security services.
Valid driver’s license, no major traffic infractions, and no criminal history.
Skills and abilities to work with personal computers, access control card systems, gaming devices, safety equipment, etc.
Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to obtain and maintain a Fort Sill Apache Gaming license.
Must have a valid driver’s license and be insurable through the Apache Casino Hotel company policy.
Regular attendance is required.
Pass a background check and drug-screening test.

Responsibilities

Patrol Apache Casino Hotel buildings and parking lot; identify safety hazards and breaks in security, investigating, interviewing, and documenting all applicable incidents in accordance with internal policies.
Regularly provide escorts of money and team members in money-handling positions; assist with jackpot verifications.
Give directions and provide escort to guests and team members in need.
Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
Make detailed lost and found descriptions - people and incidents.
Perform other related duties as may be assigned by reporting supervisor.
Obtain and maintain a Fort Sill Apache Gaming license.
Maintain a neat, clean, and well-groomed appearance; uniforms must be clean and pressed at the beginning of each shift.
Maintain a calm demeanor during stressful situations.
Understand and comply with the Eye, Hi, Goodbye program.
Follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Use tact, maintain confidences, and foster an ethical work environment; give proper credit to others, and handle situations honestly.
Adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Operate various types of equipment used in your department, for example personal computers, printers, copy machines, telephone, photo identification systems and two-way radios.