Security Officer - ESOC Operator

Allied Universal • Sandy Springs, GA

16h • Onsite

About The Position

As a Security Officer - ESOC Operator in Atlanta, GA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch Professional at a dynamic tech and telecom location, where you will monitor activity, coordinate responses, and support security-related operations through clear communication and strong teamwork. This driving post includes mobile responsibilities and visible presence that can help to deter incidents while delivering outstanding customer service. Guided by our agile, reliable, and innovative values, you will make a real impact every day.

Requirements

• A valid driver’s license is required in the state where the job is located.
• Possess at least 1 year of security-related experience.
• Be at least 21 years of age.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

Responsibilities

• Provide customer service to visitors, employees, and/or vendors by carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities.
• Monitor dispatch communications, receive and prioritize calls for service, and coordinate the assignment of security-related personnel to routine and urgent incidents across the location.
• Document incidents, service requests, and shift activity in dispatch logs and reporting systems, helping to maintain accurate records for follow-up and review.
• Respond to incidents and critical situations in a calm, problem-solving manner, relaying timely updates to site contacts, supervisors, and/or emergency services when needed.
• Support access control, alarm monitoring, camera review, and other security-related systems, helping to identify unusual activity and direct the appropriate response.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED