Security Officer - Emergency Relief (Varied Shifts, Weekends and Holidays)

Frederick Health•Frederick, MD

10d•$18 - $26•Onsite

About The Position

This is an Emergency Relief position to work on an as-needed basis, requiring availability on weekends and holidays. The role involves providing a safe and secure environment for Hospital patients, visitors, and employees by enforcing security regulations, patrolling assigned areas, and reporting hazards or unusual occurrences. The incumbent will provide protective services and response for the protection of people and property, and assist with the day-to-day operations of the Security Department. This position supports the Frederick Health mission, vision, core values, and customer service philosophy, adhering to the Frederick Health Compliance Program and Standards of Behavior.

Requirements

Minimum of a high school diploma required.
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides and meet the following requirements: No violations within the previous 3 years to include DUI, reckless driving convictions or felony driving convictions.
Must submit to and pass a criminal background check.
Must obtain within the first 6 months and maintain throughout employment: De-Escalation Training
Must obtain within first 90 days of employment and maintain throughout employment: International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
Must obtain within first 90 days of employment and maintain throughout employment: CPR
Must demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
Communicates by radio in a clear, concise and professional manner
Demonstrates proper use of Security vehicle to supplement routine duties or special requests
Understands and uses computer equipment, maintaining confidentiality of information and password
Demonstrates proper use of patient restraint equipment.
Adheres to department/hospital policies and procedures in performing duties and assignments
Understands and informs others of hospital fire safety procedures
Always wears appropriate protective equipment during interaction with patients
Washes hands after every patient interaction
Adheres to all safety-related and Security Department policies
In the first 6 months demonstrate the ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression; Effectively manage a high volume of activity.
Possesses and exhibits strong customer service and communication skills.
Exhibits him/herself as a consistent performer in all areas of job responsibilities.
Consistently adheres to the standards of performance. Meets and at times exceeds standards.
Demonstrates sound judgement and is an effective member of the team.
Seeks to improve knowledge, skill and proficiency in areas needing development.
Works effectively both independently and in teams. Able to multitask.
Accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener and articulate.
Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
Must be able to handle diverse, complex and stressful interpersonal situations and crisis management scenarios.
Strong risk analysis, organizational and problem solving skills.
Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.

Nice To Haves

1-3 years of security or related experience preferred.

Responsibilities

Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
Provides escorts for staff, visitors and patients as requested.
Apprehends criminal violators when necessary and appropriate.
Provides emergency response to a variety of situations.
Applies patient restraints as needed.
Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
Maintains strict confidentiality at all times.
Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
Prepares and submits written reports and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.
Performs fire drills as required.
Assists in morgue releases. Ensures medical record checklist for expired patients.
Provides support to tissue recovery team.
Monitors CCTV and Access Control system.
Readies and secures helicopter landing area.
Escorts medical personnel to patient location.
Provides support for patient transports.
Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
Act as a first responder to HazMat incidents.
Create safety awareness among patients, visitors and staff.
Actively takes part in any Safety and Security quality improvement initiatives.
Troubleshoots parking gates machines when necessary to ensure proper operation of all parking equipment.
Maintains all hospital issued uniforms and equipment.
Conducts a wide range of customer services.
Manages visitor’s entry into the hospital. Maintains proper and safe visitation.
May have to work other shifts as necessary.
Performs other duties as necessary or assigned.