Security Officer Driver Customer Care

Allied Universal•Upper Macungie Township, PA

7d•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Driver Customer Care in Allentown, PA, you will serve and safeguard clients in a range of industries such as Chemical/Petrochemical, and more. As a Security Officer at a chemical/petrochemical location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service and communication. This driving position requires a valid driver’s license. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Requirements

High school diploma or equivalent or a minimum of five (5) years of work experience in the security industry
Valid driver’s license
Must possess, or be able to obtain within first 60 days of employment (company-provided), certification in: First Aid, Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED)
Minimum of one (1) year of experience in providing security services in a corporate office setting
Must be a minimum of 21 years of age, or older if required by state
Attention to detail; patrol officers need to quickly notice anomalies and be able to assess potential risks or issues
Ability to learn via on-the-job training and interaction with current staff members
Ability to identify, manage, and report security risks impacting personnel, facilities and the business
Ability to process information and effectively communicate amongst a variety of stakeholder groups, departments and emergency response agencies.
Strong oral and written communication skills with the ability to give clear, assertive, directions, including 2-way radio communications
Ability to motivate, inspire, and influence others
Ability to work quickly and effectively under high stress situations, while exercising sound judgement
Ability to effectively handle a wide variety of emergency situations impacting personnel and facilities
Attention to detail with the ability to prioritize, problem solve, and multitask
Ability to effectively utilize Microsoft Office programs including Outlook and Word
Ability to work in a technology-based environment and effectively utilize a wide variety of security systems including card access, camera systems and alarm systems
Must be able to submit to drug screening to the extent permissible by law

Nice To Haves

Prior experience operating in a global security environment
Access Control/Badge Experience (B201)
Alarm Panel Experience (B202)
Comfortable Using Computer or Tablet (B204)
Customer Service Experience (B219)
Loss Prevention (B210)

Responsibilities

Screen all personnel, vehicles and equipment attempting to enter the gated portion of the HQ site ensuring all have proper credentials or authorization
Assist with evacuation and personnel accountability during alarms or drills
Post in the guardhouse and monitor the surrounding area for safety or security related concerns
Conduct random and routine patrols of both interior and exterior portions of the property on foot and/or in a vehicle acting as a visible deterrent to illegal or unwanted activity including but not limited to; trespassing, vandalism, sabotage, theft, etc.
Screen personnel on site or attempting to enter the site to ensure they have a business need to be present, have appropriate ID or Visitors Pass, etc.
Monitor client facilities, alarms and activities and coordinating response as required
Coordinate required access to facilities as needed, ensuring appropriate calls are made for visitors of deliveries
Provide assistance and direction to personnel approved to be on site including employees, visiting employees, business Visitors, Executive Drivers, Tow Truck Drivers, etc.
Monitor property to ensure all client rules are being followed including: No Smoking, No Photographs without approval, Speed Limit, Use of Pedestrian Pathways, etc.
Ensure all perimeter doors and gates are secured and functional
Ensure all lighting is functional to help promote site safety
Test turnstiles, panic buttons, and other equipment on a routine basis
Report all maintenance concerns with security equipment, doors, gates, lighting, windows, gates, panic buttons, turnstiles, etc. and following through until corrective action is taken
Promptly respond to all dispatches by the on-site Global Security Operations Center (GSOC) to investigate alarms and potential security or safety concerns they observe
Coordinate emergency response activities in a calm and professional manner for situations such as medical response, fire alarm, leaks, spills, etc.
Observe any actual or potential safety or security risks that may negatively impact the site, personnel and/or facilities
Communicate any issues or updates to the security team and management promptly
De-escalate situations in the field help mitigate the concern and possible impact to the organization
Alert to unusual/suspicious activity and support or escalate appropriately to help minimize actual or potential threats
Foster and maintain strong relationships with the GSOC personnel and all levels of client and Allied Universal security management teams
Maintain situational awareness of local, regional, national and global events that may impact the site
Complete thorough shift activity logs and incident reports during all shifts worked as well as other general administrative support tasks as assigned
Troubleshoot problems, gaps in services, and recommend solutions
Provide support and execution of special events as needed