Security Officer - Dispatcher - DAILY

The Walt Disney Company • Burbank, CA

6d • Onsite

About The Position

Would you like to be part of the team that helps protect the magic at The Walt Disney Company? At Disney, we are storytellers. We make the impossible possible by pushing the envelope to bring stories to life through our movies, products, theme parks & resorts, and media networks. As a Global Security Control Center (GSCC) Dispatcher, you share the responsibility for communicating and executing strategies regarding the safety, security, and protection of all Disney personnel, business operations, assets, and our brands. You will also need to calmly relay information in a crisis event to ensure effective communication and coordinate the right resources in place to mitigate any impact to the Company.

The GSCC is responsible for supporting emergency and non-emergency events, researching global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services. During emergencies, the GSCC directs and coordinates support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serving as the main communication intake point for Global Security.

Every day as a Dispatcher is unique! Depending on your shift, you might:

* Use your critical thinking, problem-solving skills, and sound judgment when facilitating communications to provide solutions to incidents & events that impact Disney staff.
* Use two-way radio communication and circulate that information via various methods (e.g., Radio, Telephone, E-mail, Web).
* Aid and support employees and guests through a triage of local and global security issues.
* Triage emergency alarms & access control systems companywide and deploy resources as needed.
* Respond to various priority calls to timely and accurately identify emergency situations.
* Create and monitor visitor requests for entry into the visitor management system.
* Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.

Requirements

• Experience working in a Control or Security Operations Center related operation.
• Great multi-tasker who can receive & relay direction and coordinate several incidents at once in fast paced environment.
• Top-notch verbal and written communication skills, with the ability to interact with company personnel or executives, guests, and law enforcement.
• Ability to consistently maintain confidentiality of information and professionalism.
• Ability to transition between calm and extremely active work conditions daily.
• Active listener who works well within a team setting and can work proficiently on your own under minimal supervision.
• Flexibility to be available to work on a rotating or on-call schedule including weekends, holidays and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
• Familiar with Microsoft Office 365 Suite and demonstrated typing proficiency.
• A valid California BSIS issued Guard Card License or able to obtain one.
• Valid US Driver's license.

Nice To Haves

• Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
• Completed course work and/or certifications in a related area.
• Experience with incident management software and computer-aided dispatching systems.
• Knowledge of local, state, and federal security and emergency management systems.
• Certification in First Aid, CPR, and AED.

Responsibilities

• Facilitate communications to provide solutions to incidents & events that impact Disney staff.
• Use two-way radio communication and circulate information via various methods (e.g., Radio, Telephone, E-mail, Web).
• Aid and support employees and guests through a triage of local and global security issues.
• Triage emergency alarms & access control systems companywide and deploy resources as needed.
• Respond to various priority calls to timely and accurately identify emergency situations.
• Create and monitor visitor requests for entry into the visitor management system.
• Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.

Benefits

• Full range of medical, financial, and/or other benefits, dependent on the level and position offered.
• Bonus and/or long-term incentive units may be provided as part of the compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED