Security Officer - Dispatch Patrol

Allied Universal • Austin, TX

2d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Dispatch Patrol in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional at a dynamic tech and telecom location, where you will monitor activity, coordinate responses, and support access and communication needs across the site. This driving post offers the chance to help with security-related operations while delivering outstanding customer service. Be part of a team that is agile, reliable, and innovative, with a caring culture grounded in teamwork and integrity.

Requirements

• A valid driver’s license is required in the state where the job is located.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Being comfortable using a computer or tablet is preferred.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities at a fast-paced technology location.
• Monitor communications systems, receive calls for assistance, and dispatch security-related personnel to incidents, service requests, and/or priority situations in a calm, problem-solving manner.
• Maintain detailed activity logs, incident records, and dispatch communications while sharing timely updates with site contacts, field personnel, and/or Allied Universal leadership.
• Support incident coordination by tracking alarms, cameras, and/or other reporting tools, helping to route information to the appropriate responders and assist with follow-up actions.
• Conduct regular and random patrols around the business and perimeter as needed, with working environments and conditions varying by location and assignment.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED